Automotive Commercial Account Sales Representative

AAA-The Auto Club Group•Charlotte, NC

About The Position

It’s a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Salary Job Description: Primary Duties and Responsibilities: Responsible for locating, developing and signing Commercial Fleets, National Accounts, Federal, State and Local Governments tire and service programs for Car Care operations within AAA-ACG market areas. Provide exceptional member and client experience by effectively representing AAA in a manner that will develop a profitable and sustainable network of accounts. Manages on-going relationships by supporting the defined sales process and systems, to ensure maximum productivity and to meet budgeted revenue and expense targets for the program(s). Duties may include: Works with associates, outside vendors, and through cold calling to solicit new commercial fleet account/business. Works closely with Car Care managers to acquire new commercial fleet business. Collaborate with Car Care Managers to provide high-quality service experience within the stores and maintain relationships with fleet clients. Creates and produces commercial fleet program training materials. Conduct seminars and training classes on the commercial fleet programs. Conducts sales presentations to prospective customers and internal AAA Partners. Mail out sales letters and commercial fleet product information to prospective customers. Works closely with the Car Care personnel on improving retail site volume growth and profitability though fleet account sales. Utilizes relationship management skills to work with existing commercial fleet customers in upgrading and/or resolving their commercial fleet program needs. Manage existing accounts by making sales calls and getting feedback from the clients. Serves as liaison between customers, retail field operations, payment processing team, IT team and National Account partners. Works closely with National Account partners in resolving customer billing problems/issues. Grows the AAA Car Care brand name, and tire and service menu. Proactively delivers superior customer satisfaction by anticipating customer’s needs. Actively participates in the development and implementation of commercial fleet marketing programs. Keep abreast of competitive fleet programs and offers, as well as attending and participating in industry trade shows and vendor fairs. Monitors and reports monthly production. Conduct financial and productivity analysis on accounts and programs.

Requirements

High School diploma, GED or Technical school graduate/certification
Possession of a good driving record and a valid State driver's license.
3 to 5 years of directly related automotive or customer service experience
3 to 5 years of successfully coaching and developing others
Experience analyzing causes of problems based on financial statements and metrics, as well as developing and recommending solutions
Experience communicating and advising facility owners, customers or members regarding standards, policies and procedures
Experience resolving member/customer service issues
Strong interpersonal and communication skills, including ability to build rapport and trust, understand different personalities and strengths in others, and modify approach accordingly.
Complaint management, negotiation and conflict resolution skills.
Ability to review a business situation and using financial data/metrics, develop strategies and implement plans to support a successful business model.
Working knowledge of Microsoft applications (e.g. Word, Excel, PowerPoint)
Automobile maintenance and operation

Nice To Haves

Bachelor’s degree in Business Administration, Accounting, Communications or a related field, is preferred.
Technical training in automotive repair and previous experience in the automotive industry.

Responsibilities

Responsible for locating, developing and signing Commercial Fleets, National Accounts, Federal, State and Local Governments tire and service programs for Car Care operations within AAA-ACG market areas.
Provide exceptional member and client experience by effectively representing AAA in a manner that will develop a profitable and sustainable network of accounts.
Manages on-going relationships by supporting the defined sales process and systems, to ensure maximum productivity and to meet budgeted revenue and expense targets for the program(s).
Works with associates, outside vendors, and through cold calling to solicit new commercial fleet account/business.
Works closely with Car Care managers to acquire new commercial fleet business.
Collaborate with Car Care Managers to provide high-quality service experience within the stores and maintain relationships with fleet clients.
Creates and produces commercial fleet program training materials.
Conduct seminars and training classes on the commercial fleet programs.
Conducts sales presentations to prospective customers and internal AAA Partners.
Mail out sales letters and commercial fleet product information to prospective customers.
Works closely with the Car Care personnel on improving retail site volume growth and profitability though fleet account sales.
Utilizes relationship management skills to work with existing commercial fleet customers in upgrading and/or resolving their commercial fleet program needs.
Manage existing accounts by making sales calls and getting feedback from the clients.
Serves as liaison between customers, retail field operations, payment processing team, IT team and National Account partners.
Works closely with National Account partners in resolving customer billing problems/issues.
Grows the AAA Car Care brand name, and tire and service menu.
Proactively delivers superior customer satisfaction by anticipating customer’s needs.
Actively participates in the development and implementation of commercial fleet marketing programs.
Keep abreast of competitive fleet programs and offers, as well as attending and participating in industry trade shows and vendor fairs.
Monitors and reports monthly production.
Conduct financial and productivity analysis on accounts and programs.