Automotive Business Development Representative (BDC)/Internet Sales

DARCARS Automotive Group•Greenwich, CT

1d•Onsite

About The Position

DARCARS Lexus of Greenwich is now looking for an Automotive Business Development Representative (BDC) / Internet Sales to join our team! As an Internet Sales Representative, you’ll be the digital bridge between the dealership and our customers—helping customers make confident, informed decisions from the comfort of their homes. The Internet Rep's job is to nurture our inbound prospects by guiding them through a simple needs analysis exercise using the DARCARS Approach to Sales, providing dealership and product information, answering their questions, and linking them with a responsive in-store sales manager who will then further navigate their path to purchase. As an Internet Rep, you must ensure timely follow up and provide an exceptional experience with every interaction. For this role, you'll need: Sales BDC Experience Required Excellent written and verbal communication skills To be computer savvy Strong attention to detail and organizational skills High energy, positive attitude, and a team-first mentality Ability to multi-task and manage leads efficiently Willingness to learn and grow in a fast-paced environment Availability to work evenings, weekends, and most holidays Not Remote Eligible Preferred but not required: Previous experience in customer service, sales, or call center environments Automotive experience a plus, but not necessary – we provide full training! CRM experience (e.g., DriveCentric, VinSolutions, Elead)

Requirements

Sales BDC Experience Required
Excellent written and verbal communication skills
To be computer savvy
Strong attention to detail and organizational skills
High energy, positive attitude, and a team-first mentality
Ability to multi-task and manage leads efficiently
Willingness to learn and grow in a fast-paced environment
Availability to work evenings, weekends, and most holidays
Not Remote Eligible

Nice To Haves

Previous experience in customer service, sales, or call center environments
Automotive experience a plus, but not necessary – we provide full training!
CRM experience (e.g., DriveCentric, VinSolutions, Elead)

Responsibilities

Pull and manage leads through our CRM
Respond promptly to inquiries via phone, text, chat, or email
Serve as a knowledgeable first point of contact on products, services, and the DARCARS brand
Convert online interest into in-store appointments
Follow communication scripts to maintain consistency and quality
Log all customer interactions in real-time
Build strong working relationships with dealership personnel
Meet or exceed performance goals, including response time and conversion metrics
Learn and train with the manufacturer to become an expert