Automotive Body Shop Manager

Toyota of Glendora•Glendora, CA

16h

About The Position

Automotive Body Shop Manager We have an immediate opportunity for a Body Shop Manager. We have excelled at providing solutions and adding value for our customers for many years. Body Shop operations are a critical part of our value proposition, and we are currently looking for a candidate to help us maintain our leadership position. The Body Shop Manager is a key member of our Management team, and fulfills a critical role in our operations. This position is responsible for overall accountability of managing a Body Shop department managing 5 or more technicians, developing body shop business, ensuring satisfied customers, and promoting our products and services.

Requirements

Previous Body Shop management experience
Excellent communication skills verbal and written
Must have experience as a Manager with ability to manage employees and processes

Nice To Haves

Excellent interpersonal, leadership, and communication skills
Good understanding of mechanical components and associated repair
Clear understanding of customer service, sales and marketing
Knowledge of profit and loss statements and how to use them to manage a business unit
A self-starter who can observe the strengths present in a location and use those strengths to develop a positive business plan

Responsibilities

Take all necessary steps to exceed customer expectations and ensure a positive experience
Recruit, hire, motivate and retain the highest quality staff
Take an active role in company sales
Monitor Body Shop Department performance with key metrics, including revenue, profitability, and efficiency
Assure compliance with safety goals
Provide accurately estimate/quote services
Develop strong alliances with vendors and Insurance Representatives
Manage work order system and service invoicing
Communicate policies, procedures, and branch goals to employees
Uphold our promise to our customers of “Pride in Service”