Automotive Body Shop Manager

Toyota of GlendoraGlendora, CA
16h

About The Position

Automotive Body Shop Manager We have an immediate opportunity for a Body Shop Manager. We have excelled at providing solutions and adding value for our customers for many years. Body Shop operations are a critical part of our value proposition, and we are currently looking for a candidate to help us maintain our leadership position. The Body Shop Manager is a key member of our Management team, and fulfills a critical role in our operations. This position is responsible for overall accountability of managing a Body Shop department managing 5 or more technicians, developing body shop business, ensuring satisfied customers, and promoting our products and services.

Requirements

  • Previous Body Shop management experience
  • Excellent communication skills verbal and written
  • Must have experience as a Manager with ability to manage employees and processes

Nice To Haves

  • Excellent interpersonal, leadership, and communication skills
  • Good understanding of mechanical components and associated repair
  • Clear understanding of customer service, sales and marketing
  • Knowledge of profit and loss statements and how to use them to manage a business unit
  • A self-starter who can observe the strengths present in a location and use those strengths to develop a positive business plan

Responsibilities

  • Take all necessary steps to exceed customer expectations and ensure a positive experience
  • Recruit, hire, motivate and retain the highest quality staff
  • Take an active role in company sales
  • Monitor Body Shop Department performance with key metrics, including revenue, profitability, and efficiency
  • Assure compliance with safety goals
  • Provide accurately estimate/quote services
  • Develop strong alliances with vendors and Insurance Representatives
  • Manage work order system and service invoicing
  • Communicate policies, procedures, and branch goals to employees
  • Uphold our promise to our customers of “Pride in Service”

Benefits

  • Medical
  • Employee discounts on vehicle purchases, parts and service
  • Paid-time-off
  • Comprehensive employee recognition programs.
  • Continued training through the manufacturer.
  • Opportunities for career advancement.
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