Automotive BDC Sales Coordinator

Apple Ford White Bear Lake•White Bear Lake, MN

13d•$19 - $22

About The Position

Automotive Business Development Sales Coordinator Company: Apple Autos (Top Minnesota Workplace) Compensation: $19.00- $22.00 an hour Are you looking for a company that Supports You and Your Career Goals, Encourages You to Make a Difference, and helps you Champion Your Lifelong Journey? Then you need to look at Apple Autos. Apple Autos is a 6-brand, 7 location automotive company founded on the belief that people come before profit. Our Vision is to be Famous for Extraordinary Customer Experiences with People who are Empowered to Create Growth and Loyalty for a Lifetime. Apple Autos is seeking a highly motivated and organized individual to join our team as an Automotive Business Development Sales Coordinator . In this role, you will play a crucial part in driving sales growth and expanding our market presence within the automotive industry. Our dealership has been rated a Top Minnesota Workplace in the Star Tribune for the last 5 years, and we’re looking to add a passionate problem-solver to our winning team and help us continue a legacy of excellence. Apple Autos believes in The Value of our people and The Value of ongoing improvement therefor we offer training programs, scholarships, tuition reimbursement, and career growth and development opportunities.

Requirements

Previous experience in customer service, preferably in the automotive industry.
Excellent communication and interpersonal skills.
Friendly and approachable personality.
Strong organizational and multitasking abilities.
Proficiency in using basic office software.
Ability to multitask and thrive in a fast-paced environment.
Positive attitude and a willingness to go the extra mile for customers.
Must be well spoken and be able to speak and write with proper grammar
Proficiency with basic computer programs such as word, excel
Proficient use of different web browser
Ability to multi-task

Responsibilities

Receive incoming internet leads, phone calls, and online chats from customers
Respond appropriately and with the goal of setting an appointment for a visit
Follow up with all customers who do not set an appointment initially to ensure the highest level of customer service
Document all customer contact in the CRM tool
Document all customers, appointments, shows on the BDC Smartsheet
Assign leads and appointment to Sales Associates in accordance with the batting order
Follow scripts for incoming phone calls
Follow the process for outgoing emails and follow up
Directing non-sales customers to the appropriate person/department
Work with the other BDC Sales Appointment Coordinators to provide a seamless experience for our customers
Answer phones with the best quality greeting
Work with all stores to stay abreast of incentives and programs
Handle customer concerns with integrity, poise and take or refer the complaining customer to the appropriate individual for resolution
Use the many different technology tools effectively and efficiently