Automotive BDC Representative

Ed Napleton Automotive Group • Urbana, IL

55d • $18 - $22 • Onsite

About The Position

The Ed Napleton Automotive Group is looking for our next BDC Representative. This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton Urbana Auto Park, the BDC Representative is responsible for handling internet inquiries and phone leads to generate appointments for the dealership sales departments. Take advantage of this rare opportunity to join one of the country's largest and most successful automotive dealership groups and Apply Today! The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.

Requirements

• Excellent computer skills required.
• Knowledgeable to call center environment.
• Able to communicate persuasively with customers to set appointments.
• Willingness to undergo a background check and drug screen in accordance with local law/regulations
• 18+ years of age or older to comply with the company driving policy

Nice To Haves

• Automotive experience helpful but not required.

Responsibilities

• Handle incoming and outgoing phone calls and emails
• Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction
• Answer customer internet inquires by both email and phone
• Schedule sales appointments and reschedule no show customers
• Contact customers based on current marketing incentives
• Follow up with existing and potential customers to generate leads and close sales
• Explain product performance, application and benefits to prospects and describing all optional equipment available for customer purchase
• Follow up in a manner that results in the customer visiting the dealership
• Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction
• Other duties as assigned by management

Benefits

• Potential Pay ranges of $18.00-$22.00. This includes incentive-based pay, so your skills and efforts drive your income
• Family Owned and Operated - 90+ years in business!
• Medical, Dental, Vision Insurance, 401k
• For additional benefit information please go to:NapletonCorpFlorida.MyBenefitsLibrary.com
• Paid Training
• Discounts on products, services, and vehicles
• Growth Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Motor Vehicle and Parts Dealers
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees