Automotive BDC Business Development Consultant
About The Position
RK Auto Group is looking to add to our very busy Internet Sales Department. We are looking to add energetic and motivated people to our fast-paced and high-volume department. Full-time positions are available in our internet response team. If you are looking for a fast-paced work environment with caring people and room for advancement, and growth look no further. The Business Development Center (BDC) plays a critical role in the selling process. NO Experience is needed WE WILL TRAIN YOU!!! Benefits: Performance-based monthly bonus (No Cap on income earned) Supportive and engaged teamwork environment Health, Dental, and Vision insurance available. 401k plan offered Full-Time position includes 40 hours a week, alternating Saturdays & NO SUNDAYS!
Requirements
- Excellent computer skills
- Ability to communicate verbally and especially with written communications.
- Previous sales, automotive, or customer service experience is a plus but not needed WE WILL TRAIN YOU!!
Responsibilities
- Contact new and existing customers to discuss requests and current promotions.
- Respond to inbound phone calls and internet inquiries to develop customer trust and generate customer visits to our store
- Follow up with customers to ensure satisfaction and produce referrals.
- Willing to participate in skills and product training
- Multi-tasker and excellent customer service skills
- Ability to use google doc, excel and spreadsheets to track performance.
- Proficient with computers, emails, smartphones and the web
- Engaging in all training directed by the BDC Manager and supporting training team.
- Following the BDC scripts and guidelines on all inbound and outbound calls
- Ensuring that all calls presented are answered promptly and professional
- Developing proficiency with all features of the CRM Software and associated products
- Ensuring that all information entered into systems is consistent and accurate
- Maintain a thorough understanding and adherence to dealership and BDC department policies and procedures
- Endeavor to meet and exceed hourly, daily, weekly, and monthly individual goals
- Ensure that all outbound calls (No Shows, Confirmations, Show appointment follow up and Task list calls) are made in a timely and effective manner
- Consistently meet the daily guidelines set for number of set appointments, appointment show and outbound calls
- Maintain the essential communication link between the client and the dealership
- Ensure that all communications to and from the client are passed on effectively and quickly
Benefits
- Performance-based monthly bonus (No Cap on income earned)
- Supportive and engaged teamwork environment
- Health, Dental, and Vision insurance available.
- 401k plan offered
- Full-Time position includes 40 hours a week, alternating Saturdays & NO SUNDAYS!
- competitive pay
- health
- paid vacation
- paid holidays
- professional work environment
- comprehensive training
- competitive compensation
- unparalleled benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
