Automotive BDC Business Development Customer Representative

Deery Brothers Chrysler Dodge Jeep Ram Waukee•Waukee, IA

About The Position

Automotive Customer Service BDC Consultant If you believe Customer Service is a true personal skill -- one built on personable communication and thorough product knowledge (we'll happily teach you everything you need to know) -- we want to talk to you! The Customer Service BDC Consultant utilizes their superior communication ability, that includes written, phone and text skills to cultivate sales appointments. Required Duties Include handling a steady volume of incoming & outgoing calls, emails & texts designed to engage customers and set appointments. This will include follow up with unsold leads and follow up. Goal oriented attitude, with a commitment to increase sales appointments for the sales staff & to provide sales management feedback. ESSENTIAL DUTIES: Answer all incoming internet inquiries (calls, emails, texts) according to a proven script and schedule a sales appointment. Making outbound calls Log all Customer comments. Schedule follow-up contact if no appointment is made. Contact Customers using scripts to schedule appointments for Sales and Service. Confirm scheduled appointments. Post scheduled appointments on appointment board in BDC. Reschedule no-show Customer appointments. Follow up with Sales or Service Department to determine if appointment was kept and the outcome. Schedule future contact as needed. Purify and update Customer changes in database. Generate letters, postcards, and emails according to a pre-determined timeline to automatically schedule follow-up reminders for next contact. Contact Customers based on current marketing initiatives. Respond to Customer website requests. Contact Internet Customers via email and phone to schedule an appointment. Follow up on Internet Customer emails according to a pre-determined timeline. Notify necessary departments when an appointment is scheduled. Assist with other duties, as assigned. Ability to meet or exceed monthly goals.

Requirements

High School Diploma or equivalent.
Previous experience with phones or telemarketing experience in the following fields: automotive, business development, customer service, highly preferable.
Previous experience with the process of the scripts, word tracks, and the ability to engage with customer.
Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with any potential client/customer.
First-class verbal, written and communication skills including the ability to initiate dialogue with sales management and communicate effectively with internal and external customers
Organized, multi-tasked, self-motivated with the ability to work effectively as part of a team or on individually-assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential and required.
Preferable knowledge of working Microsoft Word, computer literate/knowledge, data entry skills.

Responsibilities

Answer all incoming internet inquiries (calls, emails, texts) according to a proven script and schedule a sales appointment.
Making outbound calls
Log all Customer comments.
Schedule follow-up contact if no appointment is made.
Contact Customers using scripts to schedule appointments for Sales and Service.
Confirm scheduled appointments.
Post scheduled appointments on appointment board in BDC.
Reschedule no-show Customer appointments.
Follow up with Sales or Service Department to determine if appointment was kept and the outcome.
Schedule future contact as needed.
Purify and update Customer changes in database.
Generate letters, postcards, and emails according to a pre-determined timeline to automatically schedule follow-up reminders for next contact.
Contact Customers based on current marketing initiatives.
Respond to Customer website requests.
Contact Internet Customers via email and phone to schedule an appointment.
Follow up on Internet Customer emails according to a pre-determined timeline.
Notify necessary departments when an appointment is scheduled.
Assist with other duties, as assigned.
Ability to meet or exceed monthly goals.