Automotive BDC agent -Business Development Center

Granger Chevrolet•Orange, TX

About The Position

BDC Agent (Business Development Center) - [Team Granger] Are you a communication whiz with a passion for helping people find their dream car? Do you thrive in a fast-paced environment and enjoy exceeding expectations? Then join our winning team as a BDC Agent! Team Granger is seeking a driven and enthusiastic BDC Agent to play a vital role in our sales funnel. You will be the first point of contact for potential customers, acting as a bridge between our marketing efforts and showroom visits.

Requirements

Minimum 1 year of experience in sales, customer service, or a related field (or equivalent demonstrable skills)
Excellent communication and interpersonal skills, both verbal and written
Strong ability to build rapport with customers and identify their needs
Proactive and results-oriented with a focus on exceeding customer expectations
Excellent telephone etiquette and the ability to handle multiple calls simultaneously
Strong computer skills with proficiency in CRM software and data entry
Ability to work independently and meet deadlines in a fast-paced environment
A positive attitude, self-motivation, and a willingness to learn

Responsibilities

Respond to inbound phone calls and online inquiries from potential customers about our new and pre-owned vehicles.
Qualify leads by identifying customer needs and budget constraints.
Schedule appointments for qualified leads with our sales team.
Follow-up with leads after initial contact to ensure a positive experience.
Research and maintain a strong knowledge of our vehicle inventory, features, and pricing.
Assist with outbound calls to existing customers and service inquiries (as needed).
Enter customer information and track interactions within our CRM system.
Maintain a positive and professional demeanor throughout all interactions.