Automotive BDC Agent

Sullivan Motors, Inc. • Woodbine, NJ

64d

About The Position

Sullivan Motors is seeking a motivated, customer-focused Automotive BDC Agent to join our growing team and serve as a Pre-Approval Specialist. In this role, you will be the first point of contact for customers—handling inbound/outbound calls, responding to online inquiries / credit applications and helping create exceptional guest experiences. Your communication skills and ability to connect with customers will play a key part in driving sales opportunities and maintaining our reputation for outstanding service.

Requirements

• Previous BDC, call center, automotive, or customer service experience preferred but not required.
• Strong verbal and written communication skills in both languages.
• Comfortable with phone-based work and high call volumes.
• Ability to multitask, stay organized, and work in a fast-paced environment.
• Familiarity with CRM software is a plus.
• Positive attitude, reliability, and a team-oriented mindset.

Responsibilities

• Handle incoming customer calls, emails, and website inquiries promptly and professionally.
• Make outbound follow-up calls to set sales appointments.
• Communicate effectively with customers.
• Maintain CRM records with accurate notes and follow-up actions.
• Collaborate with sales and service teams to ensure smooth customer hand-offs.
• Meet or exceed daily/weekly appointment and contact goals.
• Provide product information, payment options, and dealership value propositions clearly and confidently.
• Deliver an exceptional customer experience at every touchpoint.

Benefits

• Competitive pay with performance bonuses.
• Training and development opportunities.
• Supportive team environment with room for growth.
• Sick/Vacation & Holiday Time
• Overtime Potential
• 401K with company match! (up to 3.5%)
• Growing family oriented company
• A stable, reputable and growing family oriented dealership with a strong customer base.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed