Automotive Assistant Service Manager | Up To $80K &Weekends Off | Litchfield Park

Christian Brothers Automotive•Litchfield Park, AZ

3d•$75,000 - $80,000•Onsite

About The Position

As an Assistant Service Manager with Christian Brothers Automotive , you are a trusted leader within the shop and a key partner to the Service Manager and Owner. You continue to serve our guests with the same care, integrity, and professionalism expected of a Service Advisor, while also providing day-to-day leadership that supports shop operations, workflow efficiency, and team success. In this role, you help guide both guests and the internal team through the repair process, from vehicle intake to completion, ensuring clear communication, ethical recommendations, and a consistently high standard of service. You play an active role in keeping the shop running smoothly by supporting dispatch, inventory, and parts management, warranty processes, and operational performance, while setting the tone for accountability and teamwork. The Assistant Service Manager serves as a bridge between the front counter and the shop floor, bringing organization, leadership presence, and problem-solving to daily operations while contributing to an exceptional experience for both our guests and our team members, consistent with the Christian Brothers Automotive mission and values.

Requirements

Valid driver’s license with a driving record acceptable to the shop’s insurance carrier
Prior experience as an Automotive Service Advisor or in an automotive customer service/sales role
Proven ability to support strong sales performance while maintaining honesty and integrity
Working knowledge of shop workflow, technician dispatch, and front counter operations
Experience with parts ordering, inventory control, and warranty claim processing
Proficiency in Windows-based systems and automotive shop management software
Strong communication, organization, and leadership skills
Ability to support hiring efforts and contribute feedback during performance reviews
Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
Occasionally lifting and carrying objects over 50 lbs.
Keeping a brisk work pace in a high-volume environment

Responsibilities

Greet every guest who enters the facility with hospitality, professionalism, and respect, serving as a trusted point of contact throughout their visit
Present repair recommendations and solutions clearly and ethically, with a strong focus on driving sales performance while maintaining honesty and integrity
Support and influence sales results by coaching best practices, reinforcing effective communication, and maintaining consistency in the sales process
Assist in managing the store’s daily workflow in an effective and efficient manner, ensuring strong coordination between the front counter and shop floor
Dispatch work to technicians based on skill level, availability, and job priority to maximize productivity, efficiency, and repair quality
Monitor repair progress and proactively address workflow challenges to support shop goals and guest expectations
Provide leadership presence within the shop, helping reinforce accountability, professionalism, and Christian Brothers Automotive values
Support hiring efforts by advising on staffing needs, participating in interviews, and providing operational input during the hiring process
Participate in employee performance reviews by offering feedback, observations, and recommendations (without direct responsibility for conducting reviews)
Assist in identifying shop needs, including staffing advising, team training opportunities, and process improvements
Advise the Service Manager and Owner on staffing needs, participate in interviews, and provide input on candidate selection and team fit.
Participate in quarterly and annual performance reviews by offering observations and recommendations related to sales performance, workflow, and guest experience.
Manage shop parts operations, including parts ordering, tracking, returns, and daily parts reconciliation
Maintain accurate inventory control to support efficiency and cost management
Process and submit warranty labor claims accurately and in a timely manner
Communicate professionally and clearly with guests, vendors, and team members—both in person and over the phone
Build and maintain long-term relationships between the store, guests, and team members
Direct, coordinate, and participate in guest service activities as dictated by workload and shop needs
Provide safe shuttle service for guests as needed in a Christian Brothers Automotive branded vehicle
Work collaboratively with the team and assist other employees as needed to meet daily operational demands
Ensure all repairs and services meet Christian Brothers Automotive standards and specifications
Follow all safety policies, procedures, and operational guidelines
Other duties as assigned

Benefits

Compensation Range: $75K-$80K Plus Bonuses
Closed Every Weekend To Spend Time With Family & Friends
Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar
Paid Vacation & Paid Holidays
Healthcare Benefits Available
Matching Retirement Plans
On-Going Training & Career Advancement
Employee Appreciation Events
Team Member Celebration Program - Recognizing Employees' Birthdays and Achievements Throughout the Year
On-Going Training & Career Advancement
Rewarding Great Work, The Annual Review Process provides opportunities to share goals and earn pay increases based on performance.
Wellness Program Offering Chaplain Care Support
Weekly Team Lunches
Locally Owned and Operated
Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Rewards
Continuous Training Available Through The CBA Flywheel Learning System