Automotive and Phone Business Development Center Representative - Internet

Harbor Nissan•Port Charlotte, FL

4d•Onsite

About The Position

Are you ready to rev up your career in the automotive industry? Job Summary: The BDC Representative at Harbor Nissan is a full-time, salary PLUS commission-based sales position based in Port Charlotte, Florida. As an individual contributor, you will be responsible for supporting the sales team by generating and qualifying leads, scheduling appointments, and ensuring an excellent customer experience. This role requires exceptional communication and organizational skills, as well as a customer-oriented mindset. In this role you will be part of a winning team! The team is responsible for monitoring and following up with potential customer inquiries as well as scheduling appointments. Outstanding customer service, multi-tasking skills, and follow-through are a must.

Requirements

Prior customer relations or BDC experience preferred but not required.
At least 1 year of sales, customer service experience in an automotive setting preferred but not required
Highschool Diploma or GED equivalent.
Excellent customer relationship skills.
Self-starter, motivated and success driven.
Confident, positive and high energy presence.
Strong communication skills.
Team oriented with a desire to achieve both individual and collective goals.
Valid Driver's License.
Must be able to pass a background check and pre-employment drug screen.

Responsibilities

Manage incoming internet and phone inquires and proactively pursue additional customer leads.
Listen and be attentive to customer needs and priorities in order to provide appropriate suggestions and guidance on our vehicle offerings.
Work in close partnership with sales consultants to provide qualified leads and detailed information on customer requirements.
Meet specified monthly targets and goals.
Contribute to the overall success of the dealership by working with all customers, teams and departments collaboratively and professionally with a positive, roll-up your sleeves attitude.
Keep abreast of the latest products and services offer by Harbor Nissan.
Attend regular training and development sessions to improve product knowledge and sales skills.
Adhere to all dealership policies and procedures.