Automotive Advanced Service Technician
About The Position
At Sweat Tire, we are redefining the tire and automotive service experience through a technology-forward approach, prioritizing customer satisfaction and workforce engagement. We are committed to fostering a culture where our teammates drive the highest levels of customer satisfaction. Opportunity: Join a customer and workforce-centric company that is dedicated to excellence in automotive service. Your expertise, leadership, and commitment to excellence will drive our success and uphold our reputation as a leader in the automotive service industry. Position Overview: As an Advanced Service Technician at Sweat Tire you hold a pivotal position in upholding our commitment to excellence in automotive service. Your role extends beyond technical prowess and professionalism to encompass a deep dedication to providing the highest levels of customer service, guiding customers through informed vehicle repair decisions with transparency and clarity. Your expertise in vehicle repair, combined with a firm grasp of productivity standards sets the standard for operational efficiency and customer satisfaction.
Requirements
- Manufacturer trained and certified, or ASE Certified with a proven record of accomplishment of excellence in vehicle repair and customer service.
- Proficient in productivity standards based on flag hour principles, with a focus on operational efficiency while maintaining high-quality standards.
- Effective communication skills and the ability to convey complex technical information to customers clearly and understandably.
- Demonstrated leadership abilities and a commitment to mentoring and developing apprentices and junior technicians.
- Dedication to upholding the company's standards of excellence in automotive service and customer experience.
Responsibilities
- Demonstrate mastery in automotive service repair, ensuring that vehicles are repaired to meet manufacturer specifications and company's standards of quality and customer experience.
- Provide exceptional customer service by engaging with customers in a transparent and informative manner, guiding them through service decisions with clarity and professionalism.
- Embrace and uphold productivity standards based on flag hour principles, maximizing efficiency without compromising on quality.
- Mentor junior technicians, sharing knowledge and expertise to support their growth and development within the operation.
- Collaborate with the service team to streamline operations and ensure the seamless delivery of automotive services that exceed customer expectations.
- Maintain awareness of evolving vehicle technologies and industry developments.
Benefits
- We Offer Weekly Payroll
- Retirement Services of 401(k) or Roth
- Medical, Dental and Vision insurance options
- Employer Paid Life Insurance Plan up to $50,000
- Employee, Dependent and Supplemental Insurance
- Accrual of Paid Time Off in first year and Paid Holidays
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
