Automation Service Engineer
About The Position
We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. Job Summary Automation Service Engineers are responsible for providing technical expertise and owning the success of the relationship with an assigned set of customers in order to achieve the goals and objectives identified by the customer and BD. The individual will be responsible for identifying , evaluating, resolving or raising customer struggles. In addition, the individual will act as customer advocate and liaison back into the BD organization. This position is also responsible for providing on-site support to BD Lab Automation customers, including installation, corrective maintenance, preventative maintenance, removals, and other support as needed.
Requirements
- Associate Degree in a technical field of study, with 3-5 years Electrical/Electronics/Informatics/Mechatronics/ Biomedical experience.
- Strong solid understanding of electronics, electro-mechanical devices (Mechatronics), PLCs, and pneumatics.
- Understanding of basic computer security concepts and standard processes .
- Proficient in performing software installations and upgrades.
- Must possess and maintain a valid state-issued driver's license with at least 3 years of driving history and meet BD's auto safety standards.
- Must be able to work flexible hours throughout the work week while traveling to various US Customer locations.
- Must be available for work on call as needed and be flexible to meet business needs.
- Flexibility to travel up to 50% of time outside of home geographic area, based upon business needs.
- Lift up to 30lbs frequently and up to 70lbs infrequently
- Must be able to handle standing, bending and stooping over a prolonged period of time (up to 10 hours)
- Push/pull materials up to 100lbs
Responsibilities
- Onsite support for install and service of sophisticated diagnostic laboratory automation instrumentation with minimal direct supervision.
- Responds to emergency customer requests via dispatch by the Technical Service Center and finish the work you're doing in accordance with current ISO (International Organization for Standardization) and GMP (Good Manufacturing Practices) standards.
- Applying solving techniques and analytical thinking skills to diagnose hardware/software issue , resolve corrective action, and complete system repair.
- Upgrading systems to enable compatible software on all computers.
- Play an active role in the maintenance and implementation of service documentation, while regularly providing feedback to assist with improving efficiency of documentation within lab automation field service organization.
- Maintain all assigned calibrated test equipment and tools in good working condition and calibration dates.
- Provide on-call support per published schedules , or on short-notice , as in support of business needs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
