We are seeking a talented and motivated Automation Engineer to support the customer needs to join our team supporting the Department of Homeland Security (DHS), Customs and Border Protection (CBP) Security Operations Center (SOC). The DHS/CBP SOC is a US Government program responsible to prevent, identify, contain and eradicate cyber threats to CBP networks through monitoring, intrusion detection and protective security services to CBP information systems including local area networks/wide area networks (LAN/WAN), commercial Internet connection, public facing websites, wireless, mobile/cellular, cloud, security devices, servers and workstations. The CBP SOC is responsible for the overall security of CBP Enterprise-wide information systems, and collects, investigates, and reports any suspected and confirmed security violations. Primary Tasks: The Automation Engineer will support and modernize key operational processes for the customer’s Security & Technology Policy Division. The ideal candidate is a self-starter who thrives on untangling complex workflows, building automation tools, and delivering clear, data-backed insights. The candidate will play a critical role in triaging, refining, and optimizing the customer Background Investigation and Foreign Service National processes, while also improving knowledge management practices across the Division. Assist in efforts to continually refine and optimize the 7300 process to identify gaps, inefficiencies, and opportunities for automation Assist the Sr Automation Engineer to Develop, track, and report metrics and analytics related to the 7300 workflow Modernize the FSN process using SharePoint and Power Automate workflows to improve efficiency and transparency and tracking Assist the Sr Automation Engineer to Monitor FSN activity to include travel requests, resource requests, compliancy and data exfiltration attempts Develop insightful dashboards and performance metrics to support FSN process decisions Collaborate with internal and external stakeholders, including navigating and working effectively with challenging or high-demand customers. Apply knowledge management and process improvement skills to standardize procedures and enhance team productivity Clearly document processes, changes, and procedures in a detail-oriented and accessible format Assist with the collection, consolidation, and analysis of data calls as appropriate Update relevant Division SharePoint sites as appropriate, to include ensuring that the latest artifacts are uploaded, and links are functional Deliver all requested work products by agreed upon due dates and deadlines