Automation Developer

Ericsson • Plano, TX

3d • Hybrid

About The Position

The Automation Developer designs, builds, and maintains automation solutions, visualizations, and generative AI–enabled agents that improve operational efficiency and employee experience. This role focuses on delivering secure, scalable, and compliant solutions using approved platforms and technologies, while partnering closely with business and IT stakeholders.
The role balances hands on development with strong governance, responsible AI practices, and enablement of broader adoption across the organization.
This role will report to the Sr Director of Business Solutions Enablement.

Requirements

• Bachelor’s degree in Business Administration, Information Systems, or a related field, advanced degree a plus; or equivalent work experience.
• Experience designing and delivering low code automation solutions in an enterprise environment.
• Working knowledge of generative AI concepts and building GenAI agents or AI-enabled automation solutions in production environments.
• Experience integrating workflows with enterprise applications and data sources.
• Strong understanding of security, data protection, and compliance considerations in automation and AI solutions.
• Ability to translate business needs into technical solutions with minimal supervision.
• Strong communication skills and the ability to work effectively with technical and non technical stakeholders.
• Experience supporting or enabling citizen developer communities.
• Experience with Microsoft Power Platform Suite.
• Experience with product lifecycle management (Dev/Test/Prod) across various environments leveraging reusable components (DRY Principal).

Nice To Haves

• Background in IT operations, enterprise platforms, or digital workplace solutions a plus.

Responsibilities

• Design, develop, and maintain low code automation and visualization solutions that reduce manual effort and improve process efficiency.
• Build end-to-end workflows, integrations, and automations using approved platforms and enterprise connectors.
• Ensure solutions are reliable, well tested, documented, and supportable in a production environment.
• Enhance and refactor existing automations based on usage, feedback, and changing business needs.
• Design and implement GenAI powered agents to support business processes such as knowledge retrieval, request handling, document generation, and decision support.
• Configure prompts, workflows, and agent behaviors to deliver accurate, consistent, and useful outcomes.
• Apply approved patterns for safely accessing enterprise data and knowledge sources.
• Reuse shared components and frameworks where available to promote consistency and efficiency.
• Ensure all automation and GenAI solutions comply with enterprise security, data classification, privacy, and responsible AI policies.
• Prevent unauthorized exposure of sensitive or confidential information in automation workflows and GenAI interactions.
• Participate in required solution reviews, approvals, and audits.
• Design solutions with clear ownership, logging, and traceability.
• Partner with business stakeholders to identify, evaluate, and prioritize use cases.
• Collaborate with IT, Security, Architecture, and Compliance teams to align solutions with enterprise standards.
• Translate business requirements into scalable and maintainable technical solutions.
• Provide clear documentation and knowledge transfer for delivered solutions.
• Support and guide citizen developers by sharing best practices, patterns, and reusable assets.
• Contribute to internal documentation, training materials, and adoption efforts.
• Stay current on approved low code and GenAI capabilities and recommend improvements aligned with organizational direction.
• Monitor solution performance and drive continuous improvement.

Benefits

• Ericsson Enterprise Wireless Solutions offers excellent, competitive employee benefits, such as: subsidized, nationwide PPO medical benefit options including a low-deductible Point of Service Plan and a qualifying High Deductible Health Plan (HDHP), with a generous company-provided HSA contribution.
• We invest in both your short and long-term financial wellbeing. Our 401(k) plan has a 4% company match and immediate vesting. Employees will also receive company-paid employee basic life and AD&D insurance and company-paid disability benefits.
• New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee’s start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
• Ericsson Enterprise Wireless Solutions offers other company-paid benefits such as a comprehensive Employee Assistance Program, mobile therapy, and volunteer paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees