Automation and Support Engineer (ASE0426)

Senteon•Marietta, GA

20h•Remote

About The Position

Senteon is a fast-growing cybersecurity startup that helps MSPs and mid-market organizations secure endpoints, enforce configuration compliance, and mitigate modern cyber threats at scale. The company focuses on delivering innovative solutions to secure critical business infrastructure, prioritizing a proactive security culture, operational excellence, and continuous innovation. This role is responsible for the reliability and effectiveness of Senteon’s internal systems and execution. The primary focus is on building and maintaining automation, workflows, and data systems to ensure consistent follow-through across the business, eliminating manual gaps, enforcing structured execution, and ensuring systems accurately reflect reality. Additionally, this position provides technical onboarding and proof-of-concept (POC) engagement support for prospective customers, helping to validate technical fit and assist sales in progressing qualified opportunities. It is a high-leverage role for an individual who prefers solving problems through systems rather than repetitive manual effort.

Requirements

Strong problem-solving and troubleshooting ability
Ability to think in systems and identify root causes
Clear communication with technical and non-technical users
Organized and able to manage multiple workflows

Nice To Haves

Experience supporting technical products or environments
Familiarity with workflows, automation, or system configuration
Exposure to APIs or integrations

Responsibilities

Own the implementation and reliability of internal workflows that drive consistent execution
Ensure critical processes are enforced through system logic, not manual follow-through
Maintain accurate and complete data across systems so they reflect real activity and outcomes
Identify execution gaps such as missed follow-ups or inconsistent processes and resolve them through automation
Monitor and troubleshoot system, workflow, and data issues
Continuously refine and simplify processes to reduce friction and eliminate repetitive work
Support prospective customers during onboarding and proof-of-concept phases
Assist in validating technical fit and ensuring a smooth initial deployment experience
Partner with sales to help qualify opportunities through technical evaluation
Help move prospects from evaluation to commitment by reducing technical uncertainty
Provide structured guidance during early engagement without owning the deal
Own support from intake through resolution
Troubleshoot issues and identify root causes
Communicate clearly with customers throughout resolution
Identify recurring issues and reduce repeat problems through system or process improvements
Maintain and improve existing documentation and knowledge base content
Translate recurring issues into clear, repeatable guidance
Document workflows and system behavior to support internal clarity and scalability