Automation Administrator - Rockwell Services

Kirby Risk • Indianapolis, IN

2d

About The Position

Automation Admin - Customer Success
Indianapolis, IN
Are you a detail-driven professional with a passion for supporting customers and delivering exceptional customer service? Do you thrive in environments where accuracy, communication, problem solving, technical aptitude, and organization make all the difference?
If so, we want you on our team.
At Kirby Risk, our Automation Administrator’s provide sales support for Automation Services, while maintaining a positive atmosphere to further the goals of Kirby Risk Electrical Supply.
What You’ll Do as an Automation Administrator – Customer Success
In this role, you’ll help customers in understanding and maximizing the value of their service contracts with Kirby Risk and Rockwell Automation. Fosters strong customer relationships, drives service adoption, and supports long-term contract growth and retention.
You’ll:
Develop strong, ongoing relationships with customers to support long-term engagement and satisfaction
Provide education, resources, and insights that enhance customers’ understanding of available services and solutions
Conduct regular business reviews to ensure service value is realized and customer goals are met
Manage and support customer contracts using LAER (Land, Adopt, Expand, Renew) to drive service utilization and contract renewals
Analyze customer data to identify opportunities that align with business goals and recommend solutions that improve performance and efficiency
Support efforts to increase year-over-year revenue growth through strategic contract management
Partner with inside and outside sales teams to support service-related opportunities

Requirements

• College level coursework or 2+ years relevant work experience
• Strong communication, relationship building skills, and organizational proficiency
• Collaborative mindset with experience working across teams
• Self-motivated with the ability to handle multiple tasks/priorities and successfully meet several deadlines at once
• Demonstrates computer skills and aptitude; Microsoft Office preferred
• Continuous learner with experience in customer success, account support, technical support, continuous learner
• Familiarity with Rockwell Automation products, services, or industrial automation environments
• Ability to push, pull, carry, lift up to 50lbs
• Sit and/or stand for extended periods of time
• Talk or hear, both in person and by telephone
• Use hands repetitively to operate, finger, handle or feel standard office equipment while working in an office environment, reaching with hands and arms

Responsibilities

• Develop strong, ongoing relationships with customers to support long-term engagement and satisfaction
• Provide education, resources, and insights that enhance customers’ understanding of available services and solutions
• Conduct regular business reviews to ensure service value is realized and customer goals are met
• Manage and support customer contracts using LAER (Land, Adopt, Expand, Renew) to drive service utilization and contract renewals
• Analyze customer data to identify opportunities that align with business goals and recommend solutions that improve performance and efficiency
• Support efforts to increase year-over-year revenue growth through strategic contract management
• Partner with inside and outside sales teams to support service-related opportunities

Benefits

• Medical, RX, Dental, and Vision insurance
• Life insurance & Employee Assistance Programs
• Tuition reimbursement & on-the-job training
• 401(k) with company match & Profit Sharing
• Paid Time Off (PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed