Automated Operations Intern

Ericsson•Plano, TX

About The Position

We are looking for a Network Operations Intern/Co-Op to support our team in monitoring and maintaining telecom network services. In this role, you will gain hands-on experience in network monitoring, incident response, and service assurance while learning how large-scale telecom networks operate. You will work alongside experienced engineers and operations specialists to help ensure services remain available and meet Service Level Agreement (SLA) performance targets.

Requirements

Currently pursuing a Bachelor’s or Master’s degree in: Information Technology, Telecommunications, Computer Science, Electrical/Computer Engineering, or a related field
Available to work 40 hours per week during the summer or co-op term
Networking fundamentals (IP, TCP/UDP, DNS, routing basics)
OSI model concepts
Familiarity with Linux or command-line environments
Programing language: Phyton, Linux Bash scripting, Groovy and Java
Understanding of REST APIs, JSON, and authentication (OAuth2, tokens).
Basic familiarity with Linux command line and Git (branching).
Strong analytical and problem-solving skills
Ability to document findings clearly
Clear written and verbal communication.
2.7+ GPA on a 4.0 scale or equivalent
Available for a full-time internship for 12 weeks
Actively enrolled in an accredited undergraduate or Masters on a full-time basis at a 4-year college or university at the time of the internship

Nice To Haves

Exposure to telecom domains (RAN, Core, OSS/BSS, Cloud) through coursework or projects
Experience with monitoring tools or ticketing systems (academic or lab exposure is fine)
Understanding of virtualization or cloud fundamentals
We value curiosity and eagerness to learn
Strong teamwork and communication skills
Analytical thinking and structured troubleshooting approach
Ability to manage multiple tasks and meet deadlines
Willingness to follow established operational and security procedures

Responsibilities

Work to develop automation of maintenance tasks using programing language (Phyton, Linux Bash scripting, Groovy and Java) and DevOps pipelines.
Participate to build Artificial Intelligence use cases to turn operations from reactive to predictive.
Assist in monitoring network alarms and events using operational tools; help classify and escalate issues to appropriate teams.
Support the incident management process by tracking tickets, documenting updates, and assisting with troubleshooting under supervision.
Learn how core network and radio access network (RAN) components are monitored and maintained; assist with routine checks and maintenance coordination.
Help analyze logs, alarms, and performance metrics to identify potential service issues.
Support controlled remote access activities and change management processes following established procedures.
Maintain accurate records of incidents, maintenance activities, and operational updates; assist with status reporting.
Work with engineering, security, and service teams to understand how issues are resolved and services restored.
Contribute to process documentation, playbooks, automation scripts, or dashboard improvements to enhance operational efficiency.