Auto Service Representative Outside - Albany, NY

The Hartford • Hartford, CT

5d • $62,480 - $93,720 • Onsite

About The Position

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. This is a field appraiser position, candidate will be required to live between Putnam and Albany County, New York. The selected Auto Service Representative (ASR) is responsible for the accurate and timely completion of assigned auto damage appraisals. They will operate within claim standards to provide the most economical means of repair or replacement and at times work to establish Total Loss values. Our candidate will triage and utilize multiple estimating channel options quickly and efficiently in the assigned territory assuring that training, quality standards and customer service requirements are met. They will work on the reinspection of repaired vehicles and the assessment of repair costs. Additional accountabilities include assessing indemnity and expense exposure, providing outstanding customer service, operating within a team environment, and continuous self-development.

Requirements

• Minimum of 4 years of prior damage estimating experience and auto claim handling experience highly preferred.
• Bachelor’s degree or equivalent work experience.
• Demonstrated ability to establish and maintain strong relationships with customers building
• Operate with integrity at all times to allow for trusted credible client interactions
• Self-motivated and able to keep on task with minimal direct supervision
• Flexibility to travel when required to attend meetings and catastrophe duty
• Must hold or be willing to acquire the applicable state's adjuster's license as required by the state
• As a condition of your employment, you are required to reside in your assigned territory. Failure to adhere to this requirement could lead to disciplinary action up to and including termination.

Nice To Haves

• Experience/background working in a prior service industry is a plus!

Responsibilities

• Accurate and timely completion of assigned auto damage appraisals
• Operate within claim standards to provide the most economical means of repair or replacement
• Establish Total Loss values
• Triage and utilize multiple estimating channel options quickly and efficiently in the assigned territory
• Assure that training, quality standards and customer service requirements are met
• Reinspect repaired vehicles and assess repair costs
• Assess indemnity and expense exposure
• Provide outstanding customer service
• Operate within a team environment
• Continuous self-development

Benefits

• Medical, Dental, Vision, Life and Disability Insurance, 401K. Effective day 1.
• 25 days paid time off in your first full year and Paid Holidays.
• Paid volunteer opportunities
• Tuition reimbursement - up to $5,250 (undergraduate) and $6,000 (graduate) for tuition and registration fees for degree programs that support your career development (subject to additional requirements).
• Student Loan Paydown Program – eligible to participate after 6 months of service. The Hartford will make a direct contribution of $125 per month – with a lifetime maximum up to $10,000 – as a supplemental payment towards your student loan in order to help you manage the stress of student debt and help you pay down your student loan faster.
• A Hartford company car is provided.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees