Auto Repair Shop Manager

Homeboy Industries•Los Angelas, CA

12d•$75,000 - $85,000

About The Position

Homeboy Industries provides hope, training, and support to formerly gang-involved and recently incarcerated people, allowing them to redirect their lives and become contributing members of our community. Job Summary: Homeboy Industries is actively exploring acquiring an auto repair shop. We are seeking a mission-driven, business-minded leader to run and scale this operation from day one. This is an opportunity to run your own shop—with full operational autonomy—while building a workforce training pipeline that transforms lives. You will have: Authority over P&L, hiring, pricing, workflow, and vendor relationships Support from Homeboy’s central HR and finance teams Opportunities for professional development and advancement as the shop scales into multiple locations Responsibilities: Run all shop operations, from facility upkeep and parts ordering to hands-on maintenance, as the flow of business requires Oversee financial performance of the shop, including labor efficiency, parts margins, ARO, and overall profitability Build and refine standard operating procedures (SOPs) to ensure consistent quality and scalability Develop and maintain relationships with fleet clients, referral partners, and community stakeholders Schedule appointments and generate estimates in person and over the phone Effectively communicate to the customer the timeline of repair and maintenance Guide the entire customer service experience, from the service drive until the vehicle is turned back to the customer Create a culture of excellence, honesty, and teamwork Document repair and maintenance changes on repair order in the approved manner Resolve customer complaints and questions Personally conduct maintenance Work with fleet managers to create and execute maintenance plans for corporate accounts Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business, cultivating long-term clientele Ensures that all required documentation is completed and in compliance with regulations and standards Train new mechanics from Homeboy Industries Stay current with the latest technologies and repair techniques Ability to work well in a process-driven environment Provide quarterly updates to a board of advisors

Requirements

10+ Years of experience as an automotive technician/service writer required
Track record of improving shop efficiency, growing revenue, or turning around underperforming operations
Excellent interpersonal skills to interact professionally with customers, vendors, and staff
Must bring your own tools

Nice To Haves

ASE Certifications preferred
Bilingual a PLUS!

Responsibilities

Run all shop operations, from facility upkeep and parts ordering to hands-on maintenance, as the flow of business requires
Oversee financial performance of the shop, including labor efficiency, parts margins, ARO, and overall profitability
Build and refine standard operating procedures (SOPs) to ensure consistent quality and scalability
Develop and maintain relationships with fleet clients, referral partners, and community stakeholders
Schedule appointments and generate estimates in person and over the phone
Effectively communicate to the customer the timeline of repair and maintenance
Guide the entire customer service experience, from the service drive until the vehicle is turned back to the customer
Create a culture of excellence, honesty, and teamwork
Document repair and maintenance changes on repair order in the approved manner
Resolve customer complaints and questions
Personally conduct maintenance
Work with fleet managers to create and execute maintenance plans for corporate accounts
Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business, cultivating long-term clientele
Ensures that all required documentation is completed and in compliance with regulations and standards
Train new mechanics from Homeboy Industries
Stay current with the latest technologies and repair techniques
Ability to work well in a process-driven environment
Provide quarterly updates to a board of advisors