Auto Physical Damage Claims Manager

West Bend Insurance Company•West Bend, WI

3d•$109,432 - $136,790•Hybrid

About The Position

Recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We’re committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities. The internal deadline to apply is 01/23/26. External applications will be accepted on a rolling basis while the position remains open. This position offers a hybrid work schedule. Candidates who are located within 50 miles of a West Bend office location will work a hybrid schedule for collaboration days, team meetings or other in-person events. The position can be based in West Bend, Madison or Appleton.

Requirements

10 years of Auto Physical Damage experience, including private passenger, commercial, and inland marine exposures
5 years of leadership experience in Auto Physical Damage
Proven vendor management experience
Strong proficiency with current estimating platforms and claims technology
Demonstrated ability to embrace and advance technology and process improvement
Strong interpersonal, oral, and written communication skills
Strong organizational, time management, and decision-making skills
Negotiation, problem-solving, and conflict resolution skills
Ability to lead, mentor, and develop leaders and appraisers

Nice To Haves

Bachelor’s Degree in Business, Insurance or related field
Associate in General Insurance designation
Associate in Claims designation
Licensed in jurisdictions where required

Responsibilities

Manage a team of Auto Physical Damage supervisors and appraisers responsible for completing damage assessments and vehicle valuations for private passenger, commercial, and inland marine exposures.
Manage Auto Physical Damage vendor relationships and vendor performance.
Champion technology and innovation to improve estimating accuracy, operational efficiency, and customer experience.
Oversee Auto Physical Damage CAT planning, response, and execution.
Analyze data and reports to identify opportunities, drive continuous improvement, and share team results.
Ensure Auto Physical Damage claims are handled accurately, in compliance with industry standards, and with a strong focus on customer service.
Provide expert guidance, advice, and direction to the team while fostering a collaborative, performance-driven environment.

Benefits

Medical & Prescription Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Short and Long Term Disability
Flexible Spending Accounts
Life and Accidental Death & Disability
Accident and Critical Illness Insurance
Employee Assistance Program
401(k) Plan with Company Match
Pet Insurance
Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates
Bonus eligible based on performance
West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.