Auto Physical Damage Claim Rep (Remote)

Selective Insurance Company of America

1d • $42,000 - $58,000 • Remote

About The Position

As an Auto Physical Damage Claim Representative at Selective you will play a crucial role in ensuring our customers receive the best service possible. As part of this role, you will manage auto claims from start to finish. You will investigate all claim details by gathering information from insureds, claimants, witnesses, and repair shop personnel to conclude settlement or denial of the claim. As an Auto Physical Damage Claim Rep you will ensure claims are processed within company policies, procedures, and individual’s prescribed authority with exceptional standards of performance. You will work in a collaborative and supportive environment, where you will have access to ongoing training and future development opportunities. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements. Please also note, there are two weeks of mandatory onsite trainings. The week of 3/9/2026 will be held in our Charlotte, NC office and the week of 4/6/2026 will be held in our Richmond, VA office.

Requirements

• Understanding of Commercial and Personal Automobile policy language and endorsements.
• Adjuster licenses in states requiring same (obtain within 3 months of hire).
• Exceptional customer service skills.
• 1-3 years of claim handling experience preferred.

Nice To Haves

• College degree preferred.

Responsibilities

• Investigate claims through various methods of communication with claim parties. Analyze information obtained through investigation in order to evaluate assigned claims to determine the extent of loss and liability.
• Review/analyze policy forms to determine the appropriate coverage for a loss, including limits and deductibles. Escalate claims appropriately when outside scope of handling for this position.
• Establish and continuously review reserves and input claim information in the Claims System.
• Update the claims system on a continual basis to accurately reflect status of assigned file and to initiate percentage of negligence on the part of the insured to determine "chargeability".
• Document claim activity and maintain control of work through documentation and diary/task system.
• Review and approve expenses incurred to investigate process and handle a claim. Recognizes fraudulent claims activity that would be subject to SIU referral in accordance with company guidelines and subsequent referral to law enforcement or regulatory agencies.
• Direct customer to approved car rental vendor, aggressively manage car rental expenses, set up appropriate inspection and repair assignments, and process immediate removal of total loss vehicles to salvage yard.
• Close claim by issuing check or denial. Issue appropriate letters based on state regulations and company directives. Process incoming calls and correspondence from insureds, claimants and agents regarding questions or problems associated with claims. Interact with underwriters and agents on claim resolution. Utilize vendors and other resources as necessary to assist with resolving disputed claims. Explore subrogation opportunities on all claims assigned.
• May handle low complexity property losses.

Benefits

• Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and 20 days of paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees