About The Position

Do you work with car, truck or SUV parts as a car enthusiast, or as an auto retail specialist at a parts store or dealership? This could be a great career move for you – especially if you’re interested in working from home! This is more than just an auto parts job at Morley. It’s an opportunity for you to make a difference in the automotive industry with a leading auto manufacturer.

Requirements

  • Outstanding car / auto parts knowledge
  • Ability to identify key auto parts and assemblies
  • Computer navigation skills
  • Typing skills (at least 35 WPM)
  • Passion for research and problem solving
  • One or more years of experience with an automotive retailer or dealership parts department
  • High school diploma or equivalent
  • Available to work shifts taking place within the center's hours of operation: Monday to Friday 8 a.m. - 8 p.m. Eastern time
  • Must be able to stick to the schedule reliably, as some queues are time sensitive
  • Ohio resident
  • High-speed internet access at home that you are able to connect to via Ethernet or landline
  • Secluded and distraction-free work environment

Responsibilities

  • Answer calls from dealerships and auto manufacturer employees to assist with parts information
  • Provide directions to part warehouse locations
  • Locate parts in an online parts catalog
  • Place part orders
  • Identify corrections to auto parts catalogs
  • Research and learn new auto parts so you are on the leading edge of new car parts knowledge
  • Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Benefits

  • Medical and prescription coverage, including free annual physicals
  • Dental and vision insurance
  • Paid time off
  • Associate wellness program (earn a reward for getting your annual wellness checkup)
  • Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
  • 401(k) with match
  • Flexible spending account
  • Life insurance
  • Short- and long-term disability insurance (company paid)
  • Teladoc: 24/7 online access to doctors
  • 24/7 nurse help desk
  • Patient advocacy: Free 24/7 help with benefit questions and claims issues
  • Family, financial and estate guidance (will) services
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