Auto Injury Program Coordinator

Southeast Orthopedic Specialists • Jacksonville, FL

9d

About The Position

The AIP Coordinator is responsible for tracking all patient’s in the AIP
program. They will assist in obtaining authorizations for all
upcoming procedures, services, etc. The Coordinator is required to correspond
with internal staff as well as attorney firms.

Requirements

• High School Diploma/GED or equivalent working knowledge preferred.
• One year of medical billing or medical office experience in physician office or hospital environment.
• Customer service experience required.
• Knowledge of medical billing and related functions and tasks.
• Knowledge of large physician group operation and clinic policies.
• Knowledge of AIP processes and requirements.
• Knowledge of payer specific requirements.
• Knowledge of authorization and verification processes.
• Skill in the billing and authorization process.
• Skill in the collection process for AIP
• Skill in obtaining necessary approvals for AIP to reduce denials.
• Skill in verbal and written communication.
• Skill in Microsoft applications, specifically Excel and Access.
• Ability to proficiently use arithmetic calculations in data collection and interpretation.
• Ability to use interpersonal skills to establish/maintain cooperative relationships with patients, families, physicians, management and other staff.
• Ability to communicate openly and honestly with management and staff.
• Ability to make quick decisions in a high-intensity, fast-paced environment while maintaining order and prioritization.

Nice To Haves

• BA/BS Preferred.

Responsibilities

• Review patient accounts for accuracy and completeness.
• Flag accounts that require discussions with the attorney and/or patient.
• Communicate with Check-In / Check-Out staff regarding patient balance issues.
• Review, print, provide and be able to explain patient itemized statements as requested.
• Obtain authorizations for appointments including upcoming diagnostics, surgeries, injections, physical therapy and procedures.
• Respond to telephone calls from internal staff, patients, attorneys and case managers.
• Communicate verbally and in writing regarding AIP Department protocols and policies.
• Maintain spreadsheets of all patients that are part of the AIP program.
• Responsible for all other assignments as directed by the Case Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees