Auto Damage Appraiser, Southern CT

Plymouth Rock Assurance•New Haven, CT

6h•$61,500 - $79,000•Onsite

About The Position

The Auto Damage Appraiser is responsible for inspecting vehicle damage, preparing accurate repair estimates, and negotiating claim settlements along the Connecticut shoreline (I-95 corridor from New Haven to Stamford/Greenwich). This is a field-based role requiring daily travel, strong customer service skills, and the ability to work independently while managing claim costs effectively.

Requirements

Valid Connecticut Auto Damage Appraiser License (required)
1–3 years of auto appraisal or claims experience
Valid driver’s license with a clean driving record
Strong communication, negotiation, and organizational skills
Ability to work independently with minimal supervision
Mechanical aptitude; body shop experience is a plus
Comfortable working outdoors in various weather conditions and inspecting vehicles in tight or challenging environments
Willingness to travel, including extended stays, for catastrophe claim assignments
Must have easy access to and be able to travel daily along the I-95 corridor in Connecticut

Nice To Haves

Mechanical aptitude; body shop experience is a plus

Responsibilities

Inspect vehicle damage and prepare detailed repair estimates
Negotiate and settle partial and total loss claims within authority limits
Issue payments to appropriate parties
Maintain accurate and timely claim documentation
Complete re-inspections and supplemental estimates in compliance with state regulations
Serve as a liaison with body shops in the network
Ensure adherence to estimating guidelines, production standards, and expense control measures
Deliver excellent customer service and maintain strong public relations
Handle recovered theft and fire claim reports
Participate in team meetings and catastrophe (CAT) response when needed, including travel

Benefits

Company car
4 weeks accrued paid time off + 9 paid national holidays per year
Tuition Reimbursement
Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
Robust health and wellness program and fitness reimbursements
Auto and home insurance discounts
Matching gift opportunities
Annual 401(k) Employer Contribution (up to 7.5% of your base salary)
Various Paid Family leave options including Paid Parental Leave
Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
Convenient location in Downtown Boston directly across from South Station and Pre-Tax Commuter Benefits