Auto Claims Supervisor

United Auto Insurance•Miami Gardens, FL

1d•Remote

About The Position

Founded in 1989, United Automobile Insurance Company is an innovative and established organization looking for a Property Damage Supervisor to join our team. Family-owned, UAIC, is one of the largest privately held property and casualty insurance companies in the United States. The key to our growth and success is a commitment to providing quality service to our agents and customers, by providing disciplined underwriting, and strategic claims handling. Our ongoing efforts to invest substantial resources in personnel and technology are the foundation of our promise of assuring maximum efficiency and specialized operations in the industry. We are proud that our independent agents and customers have recognized our dedication by making UAIC the market leader in every state where we conduct business. The Auto Claims Supervisor oversees property damage auto claims adjusters, ensures accurate claim evaluations, and drives operational excellence in claim handling. This role combines leadership, technical expertise in property damage claims, and a strong customer service orientation. The supervisor will coach adjusters, review complex claims, establish best practices, and ensure compliance with company and regulatory standards. This is a remote opportunity, and the ideal candidate will have prior expertise with Auto Damage Claims in Florida, Texas and Georgia markets. Fluency in Spanish is highly desirable.

Requirements

5+ years of experience in property damage or auto damage claims handling, including supervisory or lead responsibilities.
Demonstrated leadership, coaching, and team performance management.
Strong analytical, negotiation, and communication skills.
Proficient with industry claims systems, estimating software, and MS Office.
Adjusters license required.

Nice To Haves

FL,GA,TX experience preferred
Bilingual preferred.

Responsibilities

Supervise and mentor a team of property damage adjusters, providing feedback, performance reviews, and training.
Review complex and escalated auto property damage claims for accuracy, coverage, liability, and settlement strategy.
Ensure compliance with company claims guidelines, industry regulations, and legal requirements.
Lead process improvements to increase efficiency, accuracy, and customer satisfaction.
Approve or adjust final claim settlements within delegated authority.
Monitor team KPIs (cycle time, accuracy, settlement outcomes) and report performance to senior management.
Facilitate regular team meetings, training sessions, and communication channels.
Collaborate with underwriting, legal, SIU (Special Investigations Unit), and other internal departments.
Maintain expert knowledge of property damage claim handling standards and industry updates.
Act as a senior escalation point for policyholders, agents, or third-party concerns.