Auto Claims Resolution Advisor

Liberty Mutual Insurance•Troy, NY

13d•Hybrid

About The Position

Do you enjoy solving problems, helping people, and staying organized even when things get busy? Perfect! Those are the qualities that make outstanding Auto Claims Representatives. This is more than a customer service role. In this role, you’ll become a licensed claims adjuster and play a critical part in delivering on our promise to customers after an auto accident. You’ll guide them step-by-step through their claim, helping them feel supported during a stressful moment. No two days are the same - and your impact is real.

Requirements

Strong communicators
Natural problem solvers
Organized and detail-oriented
Compassionate and service-minded
Ready to learn and grow
An engaging, outgoing personality and passion for helping customers.
Able to think critically, use resources and seek answers when needed in virtual environment
Excellent oral, written, decision-making and organizational skills
Strong typing and multi-tasking capabilities in a structured paperless work environment
Requires strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims.
General understanding of overall claim operations and key stakeholders.
2+ years of related customer service experience or applicable insurance knowledge.