Auto Claims Desk Adjuster Hybrid

Liberty Mutual Insurance•Westborough, MA

1d•Hybrid

About The Position

Launch Your Auto Claims Career with a Fortune 100 Company! No Claims Experience Needed, Paid Training & Licensing Included! Location: Westborough, MA or Clifton Park, NY (Must reside within 50 miles of our office) Hybrid Role: Minimum 2 Days Per Month in Office Additional In-Person Training Requirements Start Date: 3/9/2026 Career Opportunity: Do you thrive in a high-volume, fast-paced environment? Do you enjoy the challenge of a role where no two days are alike? We are looking for positive, high-energy, passionate customer service professionals. Qualities like these cannot be taught, but they can be sharpened, strengthened and appropriately compensated when you join Liberty Mutual Insurance as an Auto Claims Representative. As a licensed claims adjuster, you will be fulfilling the promise we made to our customers when they purchased their policy by working with those who have been in an auto accident and need our help. In this role, you will guide our insureds and claimants through the auto claims process from start to finish. There are many moving pieces you will manage. You need to have strong organizational skills and be a time management expert, love problem solving and helping others. Your job is speaking to and engaging customers who have just been in an accident and need your help, this is where the passion for service comes into play. We strive to treat our customers as we would want to be treated. Learn more about this role: A Day in the Life of an Auto-Physical Claims Adjuster You’d be a great fit if you are: An Empathetic Service Professional: When a claim is received, you skillfully pick up the phone and use your customer centricity and problem-solving skills to confidently assure our customers that you are there to guide them through the process. A Front Lines Liaison: You rise to the role of representing the Liberty brand, you believe in delivering on our promise. A Reliable Teammate: Whether you work at the office or from home, you adapt well to different environments, schedules and the varying needs of our customers. A Customer-Centric Claims Representative: Integrity is in your nature. That means you sincerely care that customers get exactly what they paid for and need to embrace today and confidently pursue tomorrow.

Requirements

An engaging, outgoing personality and passion for helping customers
Able to think critically, use resources and seek answers when needed in virtual environment
Excellent oral, written, decision-making and organizational skills
Strong typing and multi-tasking capabilities in a structured paperless work environment
Requires strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims.
General understanding of overall claim operations and key stakeholders.

Nice To Haves

College degree preferred, and/or 1-3 years of related customer service experience or applicable insurance knowledge.

Responsibilities

Guide our insureds and claimants through the auto claims process from start to finish.
Manage many moving pieces.
Speaking to and engaging customers who have just been in an accident and need your help