Senior Auto Insurance Claims Adjuster – Hybrid

AMERICAN FREEDOM INSURANCE • Mount Prospect, IL

12d • Hybrid

About The Position

Key Responsibilities As a Sr. Claim Adjuster, you’ll be a lead worker in the Claim Department, helping staff and clients navigate the claim process, including complex losses:
Investigate & Resolve Claims: Assess and resolve all types of auto claims with moderate supervision, focusing on coverage, liability, and damages
Judgment & Decision-Making: Use sound judgment to analyze claim exposure and determine the best course of action
Cost Control: Manage claim expenses while ensuring favorable outcomes
Collaboration: Work closely with all parties involved in the claim process
Process Improvement: Identify opportunities to enhance efficiency and effectiveness
Timely Documentation: Document and communicate claims activity clearly and efficiently
Train: Review the work of less experienced personnel and provide training as appropriate
Requirements
What We’re Looking For We're searching for a seasoned claims professional who is customer-focused and skilled in effective, cost-conscious claims handling. Ideal candidates will have:

Requirements

• At least 3 years of experience in personal auto claim processing
• Strong problem-solving skills and attention to detail
• Proficiency with technology and excellent communication skills
• Superior skills in coverage analysis and negotiation
• A positive, team-oriented attitude and "street smarts"

Nice To Haves

• Spanish fluency is a plus
• Bachelor/Associate Degree a plus

Responsibilities

• Assess and resolve all types of auto claims with moderate supervision, focusing on coverage, liability, and damages
• Use sound judgment to analyze claim exposure and determine the best course of action
• Manage claim expenses while ensuring favorable outcomes
• Work closely with all parties involved in the claim process
• Identify opportunities to enhance efficiency and effectiveness
• Document and communicate claims activity clearly and efficiently
• Review the work of less experienced personnel and provide training as appropriate

Benefits

• Competitive Salary: Rewarding your expertise and experience
• Financial Security: 401K with up to a 6% company match
• Health & Wellness: Choice of Blue Cross Blue Shield PPO, HMO, or HSA plans, Dental and vision coverage, Access to telemedicine services
• Growth/Stability: Over 12 consecutive years of profitable growth, confirmed by A+ Superior rating by A.M. Best
• Work-Life Balance: Monday-Friday, 8 am-5 pm CST, with holiday pay and PTO
• Employee Recognition: We celebrate work milestones to show appreciation for your contributions
• Professional Growth: Paid training, state licensing reimbursement, and opportunities for advancement
• Positive Culture: Enjoy our inclusive holiday events, employee referral bonuses, virtual team meetings, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree