Authorization Coordinator

IMS Care Center•Avondale, AZ

21h

About The Position

Headquartered in Phoenix, IMS Care Center is a team of 500 employees and a physician-led organization united through its providers’ commitment to high-quality innovative health care. Each day is a new day for ground-breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow. IMS Care Center is currently searching for a professional, compassionate and knowledgeable individual to fill the position of Authorization Coordinator in our Cardiology Clinic in Avondale. The Authorization Coordinator will be responsible for a variety of administrative tasks, including verifying eligibility, submitting authorization requests for procedures/testing, check-in and check-out, answering phones, scheduling, and incoming and outgoing referral management. Instill the IMS mission, vision, and values in the work performed.

Requirements

Excellent customer service and communication skills
Excellent communication skills-both written and verbal
Ability to plan, coordinate, and organize front office tasks and
Good computer skills and being familiar with Microsoft (Word and Excel)
High School Diploma or GED
At least 1 year of customer service skills and experience
Bilingual required

Nice To Haves

Previous experience with Athena system is a plus
EMR (Athena) experience a plus
Knowledge in Insurance portals a plus

Responsibilities

Submits authorization requests to insurance for ancillary services performed in the clinic
Manages ancillary schedules to ensure all tests/procedures are approved to be performed before the patient arrives for testing
Coordinates and manages physician clinic/procedure schedules with the RFA/Procedure schedulers
Welcomes patients as they contact the office either personally or by telephone, and explains the services available, payment categories, and billing procedures
Verifies demographics, referral, and insurance info of new patients and established patients
Prep a few days before verifying insurance/outstanding liabilities/medical documentation/informing patients of copays and deductibles
Re-schedules appointments/tests/procedures if needed due to insurance
Reviews and verifies patient coverage of insurance or other agencies and computes the charges to be paid by the patient
Answer all incoming calls and route them to the appropriate staff, phones must be answered within 3 rings, and phone ring volume must be turned up to level 5
Verifies eligibility via insurance portals or by calling insurance
Provides excellent customer service and assistance to patients of the practice
Communicates patient’s problem/complaint to the practice manager
Responsible for the overall cleanliness of the front office