Audiology Assistant (Part-Time) - Otolaryngology

Washington University in St. Louis

4d•$21 - $31•Onsite

About The Position

Part of a multidisciplinary team within the Division of Audiology, Department of Otolaryngology. Works under the direction and supervision of a licensed audiologist and is responsible for providing high-quality service to and coordination of patients with hearing aids and cochlear implants throughout the continuum of care. Coordinates office functions and performs specialized/technical duties with minimal supervision.

Requirements

High school diploma or equivalent high school certification or combination of education and/or experience.
Audiology Aide/Assistant - Illinois Department of Financial and Professional Regulation, Audiology Aide/Assistant - Missouri Division of Professional Registration, Audiology Assistant Certification (C-AA) - American Speech-Language-Hearing Association (ASHA), Basic Life Support - American Heart Association, Basic Life Support - American Red Cross
Medical Office Setting (3 Years)
Basic Life Support certification must be obtained within one month of hire date.
Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).
Holds current certification in patient care field and required specialty.

Nice To Haves

Associate degree - Audiology
Answering Telephones
Audiology
Automated Planning and Scheduling
Communication
Computer Literacy
Confidential Data Handling
Data Entry
Decision Making
Electronic Medical Records (EMR)
Epic Systems
Managed Care
Medical Terminology
Operating Office Equipment
Patient Care
Phone Experience
Stress Management
Working Independently

Responsibilities

Provides assistance during patient appointments with the following: further counseling on items such as hearing aid orientation (insertion/removal of device, use/charging of devices), connectivity between hearing aid devices and patient’s personal devices (i.e., cell-phones) and routine hearing aid cleaning.
Manages walk-in patient for device repairs and checks independently as well as assists patients on the telephone for device troubleshooting.
Works with audiology team to answer and triage patient phone calls, tasks, emails and EPIC InBasket requests across audiology providers/practices.
Prepares all documents related to hearing aid and cochlear implant fittings.
Monitors and observes the clinical schedule to ensure both audiology and coordinated audiology/otology appointments are scheduled appropriately in accordance with departmental procedures.
Obtains insurance information/referral forms/orders as appropriate. Verifies hearing aid benefits as appropriate.
Oversees the scanning of ear canals during appointments for earmold and hearing aid orders.
Maintains the hearing aid and cochlear implant database.
Verifies that all payments are entered correctly into EPIC for the audiology division.
Coordinates ordering and monitoring of supplies, equipment, mail and related operational services as needed for the Audiology Division.
May serve patients to check-in/check-out/schedule appointments.
Manages paperwork for all orders and repairs for devices (hearing aids, cochlear implants, osseo-integrated devices, etc.).
Manages of the scanning of all miscellaneous paperwork into EMR.
Maintains required skills/competencies and participates in in-services, staff programs, continuing education and cross-training programs according to established standards.
Prepares custom reports as directed by management.
Coordinates staff services, interoffice activities, schedules, programs and related administrative needs.
Performs other duties as assigned.