Conventions - AV Tech

Kalahari Resorts & Conventions•Pocono Township, PA

19h•Onsite

About The Position

At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality. But we’re more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued. Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa. Kalahari Resorts & Conventions is seeking an Audio-Visual Tech – Banquets. In this role, you will setup of all functions that require audio visual equipment. To ensure accurate tracking of equipment, protecting and caring for assets and serve as a consultant for sales regarding audio visual needs of future bookings. As part of our leadership team, you’ll embody our Promise to Lead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You’ll assist the Banquet Team to operate in a “for-profit” environment as well as ensure guest service is beyond expectations so that the Resort will meet and/or exceed budgeted expectations. This is an hourly wage role.

Requirements

High school diploma or equivalent is required.
General knowledge of the practices and procedures of a convention center, hotel conference services and/or banquet department
A leadership style rooted in collaboration, respect, and service to others.
Also able to operate in-house equipment such as telephone systems, internet, Muzak system, sound, lighting and computer equipment.

Nice To Haves

Bachelor’s degree in hotel management and/or Information Technology is helpful.

Responsibilities

Set-up and teardown of audio-visual equipment for assigned functions and events
Provide audio visual/technical consultation to sales managers and meeting planners/customers regarding advice for future bookings and audio-visual needs when requested.
Solve, rectify and mediate all guest complaints and maintain guest complaint reports
Maintain the highest quality of service related to all banquet and meetings service
Assist with completion of all forms within the department (guest complaints, lost business, weekly recaps, contracts, proposals, banquet checks, etc.)