Audio-Visual Service Technician

Forte • Cary, NC

17h

About The Position

The Field Service Technician will travel to customer sites to provide scheduled maintenance, troubleshooting and repair service of their AV systems. What You Will Be Doing: You would diagnose and resolve technical issues with AV systems, including troubleshooting connectivity Provide technical support and training to clients on the operation and functionality of AV equipment Perform routine maintenance and inspections of AV Systems to ensure optimal performance and reliability Assist in documenting service procedures and service-related activities Collaborate with team members to meet project deadlines and deliver high-quality service to clients

Requirements

• Previous experience in the service or installation of AV systems
• Strong technical aptitude with the ability to learn new technologies and basic troubleshooting techniques
• Ability to load code and DSP files including Crestron, BIAMP, and Q-SYS
• Ability to work independently, be self-directed and make sound decisions based on customer satisfaction
• Excellent communication skills with a customer service-oriented approach
• Ability and willingness to travel to customer sites

Nice To Haves

• CTS Certification is preferred, but not required with the right experience.
• Any other industry related certs or training are also a plus. (Ex: Crestron, Extron, Biamp, QSC, Shure, etc.)

Responsibilities

• diagnose and resolve technical issues with AV systems, including troubleshooting connectivity
• Provide technical support and training to clients on the operation and functionality of AV equipment
• Perform routine maintenance and inspections of AV Systems to ensure optimal performance and reliability
• Assist in documenting service procedures and service-related activities
• Collaborate with team members to meet project deadlines and deliver high-quality service to clients

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed