Audio-Visual Technician

Synoptek•Las Vegas, NV

About The Position

This is an amazing opportunity to work within one of the fastest growing Managed Services Providers. We are a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support. We foster a fun and connected environment with employee benefits extending beyond general compensation and into company sponsored events and an invested culture of learning. The Audio-Visual Tech is responsible for ensuring the optimal functioning of audiovisual technology within the College of Southern Nevada. This role involves the installation, maintenance, and troubleshooting of AV equipment in classrooms, event spaces, and other campus facilities. The Audio-Visual Tech plays a vital role in planning, scheduling, and delivering AV services for diverse events, including conferences, lectures, meetings, and special occasions. Collaborating closely with the Technical Experiences Manager and the CSN Events Team, the Audio-Visual Tech ensures seamless AV support. This position also entails supervising and training student workers, managing equipment inventories, and contributing to the continuous improvement of AV services by researching and implementing new technologies. The Audio-Visual Tech enhances technological experiences for students, faculty, and staff, playing a crucial role in supporting the College's academic and business activities.

Requirements

High School Diploma or GED required; Bachelor’s degree preferred
Relevant certifications in AV technology or related field (e.g. AVIXA CTS, CompTIA A+)
Customarily has at least 2 years of experience in audiovisual technology support, installation, and troubleshooting
Experience working with multimedia equipment and systems in a professional setting
Synoptek core DNA behaviors: Clarity: Possesses excellent communication skills, makes a concentrated effort to speak the customers language. Ability to field questions with concise, well-constructed responses OwnIT: Shows integrity, innovation, and accountability in completing daily assignments Results: Solutions focused and driven to resolve conflict quickly and precisely. Proactively looks for opportunities to contribute to the company’s business goals Growth: Willing to learn and ask questions. Constantly looking for new ways to improve yourself. Ability to adapt and grow in a fast-paced environment Team: Embraces both customers and colleagues as team members. Ability to be flexible, respectful, engaged and collaborative
Proficiency in both Windows and Apple operating systems and relevant software applications, including Microsoft Office Suite
Basic knowledge of electrical, mechanical, and networking skills
Strong interpersonal and communication skills for effective collaboration with diverse stakeholders
Organizational skills with the ability to prioritize and schedule work assignments
Ability to interpret, adapt, and apply guidelines and procedures
Decision-making skills and ability to resolve customer concerns
Recordkeeping abilities to maintain accurate documentation
Ability to plan, develop, and coordinate multiple projects
Ability to gather data, compile information, and prepare reports

Nice To Haves

Familiarity with AV equipment brands such as Extron, Crestron, AMX, etc, a plus
Experience in providing AV support for academic institutions or event venues, preferred
Experience coordinating AV services for conferences, lectures, or performances, a plus

Responsibilities

Research, plan, and execute AV technology installations in classrooms and event spaces
Perform regular maintenance and troubleshooting for AV equipment across campus
Train and mentor students and staff on AV technology usage and troubleshoot issues
Ensure adherence to guidelines and protocols for all AV systems
Collaborate with contractors to facilitate AV technology installations and upgrades
Consult with event organizers to assess AV equipment and labor requirements
Coordinate AV staffing for special events and ensure successful support
Maintain AV equipment inventories and recommend system upgrades
Operate complex sound, lighting, and media presentation systems
Recruit, train, and supervise student workers for AV technology and events
Collaborate with internal teams to support AV service needs for various events
Assist in planning and executing major campus events, ensuring AV support
Contribute to webcasts, podcasts, video conferences, and audio teleconferences
Prepare facilities for AV services and troubleshoot concerns
Demonstrate strong interpersonal and communication skills
Adapt to event schedules, including evenings and weekends
Utilize computer skills in both Windows and Apple operating systems
Apply basic electrical, mechanical, and networking skills for AV equipment
Utilize specialized knowledge of classroom technology systems
Gather data, compile information, and prepare reports
Engage in continuous improvement of AV services and technology