Audio Visual Manager | Full-Time | Tsongas Center

Oak View Group•Lowell, MA

2d•$60,000 - $75,000

About The Position

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet . Position Summary The Audio Visual Manager position reports directly to the General Manager and will partner heavily with internal/external partners and department heads for the audio/visual and technical needs for the arena and attached spaces. This position will be responsible for A/V schedule coordination and planning in conjunction with the venue’s event and maintenance schedules. This position will manage Audio/Visual staff, including part-time, freelancers, and third-party. The position will supervise (and participate, as needed) A/V set ups, strikes and event-by-event change-outs, to ensure events are show ready. This position will be expected to work and supervise staff to the highest safety standards, while delivering an exceptional guest experience for a diverse group of guests/clients in the you th , amateur/collegiate, professional, and special events spaces. This role pays an annual salary of $60,000 to $75,000. Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays) This position will remain open until May 1, 2026. About the Venue Oak View Group has an exciting opening for an Audio Visual Manager on the campus of UMass Lowell (UML) for the Tsongas Center, a 7,000 seat multi-purpose arena. The Tsongas Center is one of the premier arenas in the New England region and is home to UML Division I Men’s Ice Hockey, Men’s and Women’s basketball programs, the Boston Fleet, as well as a variety of events including concerts, family shows, comedy, and other live events. The Tsongas Center serves as a public venue to the community and has been a staple of the region for the past 25 years.

Requirements

Minimum of (3-5) years of A/V and Technical experience in a sports and entertainment facility.
Experience in a sports complex and/or arena is preferred.
Bachelor’s degree or equivalent industry experience.
Experience in arena/stadium operations and events.
Supervisory experience highly preferred.
Strong organizational skills and attention to detail required.
Must be a self-starter, proactive, flexible, and deadline-focused.
Extensive knowledge of video and/or scoreboard production in a sports and entertainment facility.
Previous experience integrating, implementing, or refreshing broadcast control room equipment, including familiarity with modern broadcast cabling infrastructure used in broadcast environments.
Exemplary communication skills and professionalism to deal effectively with all business contacts, vendors, and clients.
Knowledge and previous experience working with the NCAA, and concert/family/event show promoters.
Strong verbal and written communication skills, with the ability and confidence to present and communicate new ideas and concepts, describe and document issues as well as their solutions.
Ability to terminate AV cables (i.e., Cat 6, BNC, XLR, Triax, etc.).
Proven understanding of guest and customer service.
Forklift certified or willingness to be certified, as necessary.
Knowledge and practice of OSHA requirements at all times.
Possession of, or ability to obtain within 3 months of being hired, a valid CPR/AED certificate.
Proficient knowledge of Windows and Microsoft Office software.
Operate standard office equipment including printer, copier, and computer.
Proficient knowledge and use of mobile or land-line phones and email services.
Ablities to work with graphic programs or create graphics
Written/Oral communications - ability to speak and write clearly and concisely, get messages across which have the desired effect.

Responsibilities

Manage and take ownership for all use of A/V and technical services involved in the event production and broadcasting at, from, or involving the arena.
Create in advance and/or modify in real-time industry-leading messaging, graphics, digital or PowerPoint presentations and video/audio/effects content to support each game/event, accordingly.
Assist in the creation, managing and evaluation of standard operating procedures for all building A/V matters, presentation or broadcast services and digital media productions and assets.
Ensure all content is effectively and entirely delivered to all playback, storage and show control systems within complete compliance of all governing stakeholders and/or policies.
Prepare various additional events inside and outside the arena which may require A/V equipment (e.g.: portable sound or video systems) to include press conferences, banquets, pep rallies, etc.
Oversee the process and execution of game day production as it refers to the video boards, the audio program, lighting and all other elements that go into production and in house show for sporting events with our tenants at the venue.
Ensure all owned and/or utilized A/V equipment remains game/event ready, is properly setup and tested well in-advance before time of need and constantly monitored to remain in functional, working order throughout entirety of each current and upcoming event.
Troubleshoot and/or replace non-working aspects immediately so service quality is never interrupted or inexcusably delayed or modified without approval.
Ensure all physical A/V spaces and/or storage structures utilized (e.g.: control room, audio booth, racks, cabinets, storage closets, cases, conduits, channels, carts, bags, etc.) remain in professional, safe, and functional cleanliness and order.
Participate in the development and administration of the on-going A/V budget.
Frugally forecast needed or excess funds for staffing, equipment repair and/or replacement and needed materials and supplies.
Order and receive equipment or supplies, as necessary, within budget guidelines.
Develop and/or assist with long-range plans for future venue A/V needs to include capital improvements which will enhance events and presentation capabilities while maintaining industry-leading standards of excellence and compliance.
Perform on-going as well as annual inventory of all A/V equipment and provide this information both to necessary leaders as well as to required filing/storing methods for information
Assist with a capital improvement plan, including creating or maintaining a long term plan for replacement of equipment, gathering quotes and discussing upcoming needs with GM and other key stakeholders.
Serve as a positively contributing member of a dynamic and diverse venue management team in collaboration with university, city, community, tour groups, event leaders, promoters and other stakeholders.
Maintain a customer-first mentality which provides a safe and welcoming environment for all.
Attend or represent OVG360 and UML functions with professionalism and pride.
Recruit, select, schedule, motivate and evaluate A/V and technical staff from the existing part-time employee pool as well as third-party or free-lance contractors.
Provide or coordinate staff training (and frequent cross-training) as necessary and work with employees to correct any deficiencies.
Assist with administering disciplinary or promotion procedures.
Assist with payroll, venue access issues and parking validation for part-time staff, as needed.
Collaborate well in advance – and constantly – with marketing, corporate partnerships, university leadership, event promoters, etc., to understand their needs, arrange for services and surpass desired expectations at an industry-leading, approved, tested and ready-to-go level through creative deployment of available technology and equipment.
View every interaction as a future investment.
Assist managing third-party service providers by enforcing any agreed upon scope of services within the various signed service agreements (i.e., freelance and union production crewing agencies, maintenance providers, contractors, digital signage service providers, etc.).
Perform duties including lifting, carrying, moving, walking extensively throughout the building, working from various heights, and within an environment with moderate to loud noises.
Ensure staff is working safely, efficiently and are aware of and practicing proper safety guidelines.
Work extended and/or irregular hours including nights, weekends and holidays, as needed.
Perform other duties as assigned.