Audio Visual & IT Support Technician - LPT - Quincy College

Quincy College • Quincy, MA

31d • Onsite

About The Position

This hands-on position provides support for classroom instructional technology and limited first-level technical support for desktops, laptops, and related IT equipment. This role ensures instructional spaces are properly equipped and functioning and assists faculty/staff with basic troubleshooting and technology setup.

Requirements

• Associate or Bachelor's Degree in IT, AV Technology, or a related field.
• One year of experience supporting instructional technology and/or IT hardware.
• Familiarity with Windows/macOS environments and basic productivity tools.
• Ability to lift up to 40 lbs. and work in classroom/event environments.
• Valid driver's license and transportation for campus travel.

Nice To Haves

• Experience with Extron, Crestron, or similar classroom AV systems.
• Prior work in a college or academic setting.
• Understanding of Tier 1 support principles and escalation workflows.
• Familiarity with remote tools like Zoom, Teams, or classroom capture software.

Responsibilities

• Provide on-site support for classroom technology (projectors, smartboards, AV controls, cameras).
• Set up and maintain presentation systems and instructional AV equipment across campus.
• Respond to basic help desk requests in person, via phone, or email (password resets, printer setup, software installation, login assistance).
• Troubleshoot basic desktop and laptop issues such as peripheral connections, application errors, and user interface problems.
• Deliver and install hardware such as monitors, printers, scanners, and basic network cables (no system-level config).
• Maintain inventory of classroom and desktop support equipment.
• Escalate advanced technical issues to appropriate union support staff or system administrators.
• Assist with virtual meeting setup (e.g., Zoom, Teams) for instruction or events.
• Participate in training to remain current with campus-supported tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: Associate degree
• Number of Employees: 51-100 employees