Audio Visual Field Engineer

Wachter•Lowell, MA

1d•$65,000 - $80,000•Onsite

About The Position

We are seeking an experienced AV Field Engineer who will play a key role in the field-based installation, commissioning, and troubleshooting of AV systems. You’ll be responsible for overseeing portions of lifecycle of AV system installations, from design redlines to post-installation support. The ideal candidate is highly technical, detail-oriented, and has excellent communication skills for working directly with clients and internal teams. This role requires a hands-on approach, as you’ll be configuring complex AV systems, balancing audio systems, and ensuring that systems function as intended. You will also be training clients on system usage and providing them with support as needed. With up to 75% travel required, you will have the opportunity to work in a variety of locations and projects.

Requirements

High school diploma or equivalent required. College degree in a related field (e.g., Electronics, AV Systems, IT) is a plus.
At least 3 years of hands-on experience in the installation, troubleshooting, and commissioning of audio-visual equipment in a field environment.
Experience with AV systems (audio, video, control) is required.
CTS (Certified Technology Specialist) required within 6 months of hire.
In-depth knowledge of AV installation techniques, equipment configuration, and troubleshooting.
Strong understanding of AV system design and requirements.
Excellent interpersonal and communication skills to work with clients, contractors, and internal teams.
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) for documentation and reporting.
Ability to use advanced troubleshooting tools and software for resolving system errors.
Experience with AV equipment, including sound systems, projectors, video conferencing systems, and control systems (Crestron, Extron, Biamp, etc.).
Strong understanding of networking basics for AV systems (IP addresses, device configuration, etc.).
Ability to lift and move equipment up to 50 lbs.
Comfortable working at heights and climbing ladders to access equipment or set up systems.
Ability to work in varying physical environments, including confined spaces or noisy environments.
Must be able to travel up to 75% of the time for on-site installations, client meetings, and support.
Ability to work independently and manage time efficiently while handling multiple projects simultaneously.
Ability to adapt to changing site conditions and ensure timely and successful project completions.

Nice To Haves

CTS-I (Certified Technology Specialist – Installation) is highly recommended.
Additional certifications in Crestron, Biamp, Extron, or other industry technologies are a plus.

Responsibilities

Configuration & Optimization: Configure and fine-tune AV equipment on-site to ensure optimal performance, including balancing audio systems and adjusting video settings. You will also manage the configuration of control systems like Crestron or Extron, ensuring seamless integration and user-friendly operation.
Troubleshooting & Problem-Solving: Utilize advanced troubleshooting tools to diagnose and resolve issues with AV systems, addressing both hardware and software concerns. You will be the go-to expert for resolving any technical issues that arise during installation or after the system is live.
System Design Redlines: Review and make necessary changes to system designs in the field. This includes redlining designs and adjusting configurations to ensure the system meets project requirements and operates at peak performance.
Client Training & Support: Provide on-site training to clients, ensuring they are confident in operating the AV systems independently. You will also act as a technical resource, providing ongoing support and troubleshooting guidance, both in person and remotely, as part of Level 2 helpdesk support.
Documentation & Reporting: Maintain detailed documentation for each installation, including system configurations, IP addresses, wiring diagrams, and other technical specifications. This information will be used for final client reports and future system maintenance.
Collaboration with Engineering Teams: Work closely with engineers, designers, and programmers to ensure seamless project execution. You will act as an extension of the project engineering team in the field, ensuring that all design changes and system requirements are accurately implemented.

Benefits

Collaborate with a team of experts: Work alongside top-tier engineers, designers, and project managers to execute large-scale, high-profile AV projects.
Access to continuous training: We invest in the professional growth of our employees, offering opportunities for industry certifications and skills development.
Variety in your work: Each project offers a new challenge, from corporate offices to government buildings and educational institutions.
Competitive pay and benefits: We offer a comprehensive compensation package including health insurance, paid time off, and retirement benefits.
Work-life balance: While travel is required, we understand the importance of time at home, offering flexibility where possible.

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