Audio Visual Event Specialist
About The Position
AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevateâ¯experiences,â¯create new value, and enableâ¯organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward. The Audio Visual Event Specialist will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.
Requirements
- Effectively communicate with employees, customers and colleagues
- Ability to use hand and power tools in a safe and efficient manner and to solder & crimp connectors
- Ability to manage small to medium projects
- Ability to work and think independently and ensuring to meet deadlines
- Intermediate computer knowledge
- Knowledge of basic signal flow for audio, video and control
- Valid Driver's License and a Motor Vehicle Record that meets AVI-SPL driving standard
- Minimum of a High School Diploma or equivalent
- Ability to regularly climb and work from ladders up to heights of 35 feet; lifting equipment, tools and materials.
Nice To Haves
- Minimum of 3 - 5 years of audiovisual integration, meeting/event support, and/or service experience
- Formal education in Electronics, Technology, or related field
- Microsoft Teams
- Zoom
- AMX Intro to Networking for AV Professionals
- AMX Programmer I
- Crestron Professional Installation
- Essentials of Crestron Programming Certification
- Exton AV Associate Certification
- InfoComm Quick Start to the Audio-Visual Industry
- InfoComm CTS General Certification
Responsibilities
- Setup events in an atrium/cafeteria/ auditorium environment
- Support virtual and onsite Zoom and MS Teams Events
- Field service and support of Audio Visual/Video Conference endpoints and infrastructure (Microsoft Teams/Zoom/etc.)
- Field service support of control programs (Lenovo Hubs, Logitech Taps, etc.) - minor edits (could be with the aid of a programmer), compile, upload, and download capability
- Setup/breakdown of conference spaces to meet the customers event needs
- Perform preventative maintenance task to help maintain customer spaces including but not limited to: testing/repairing cables, testing/repairing various hardware components
- Responsible for job site documentation as needed
- Perform support tasks in a timely and quality conscious manner including but not limited to: meeting support, installing connectors, Zoom video/audio recording support, etc.
- Work with internal/external teams in a professional manner that reflects the values of AVI-SPL
- Provide client training as needed
- Adhere to and understand local safety standards for all site duties
- Setup, operate and troubleshoot various audio/video systems.
- Travel to various job sites as required
- Must be flexible to work after hours and weekends when required
Benefits
- Medical benefits, including vision and dental
- Paid holidays, sick days, and personal days
- Enjoyable and dynamic company culture
- Training and professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Professional, Scientific, and Technical Services
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
