Audio & Visual Engineer
About The Position
Technology Configure, maintain and troubleshoot audio and video equipment including video conferencing systems, displays, touch panels, speakers, and accompanying wiring. Install equipment as needed including video conferencing systems. Support over 160 room video conferencing systems. Support displays and display technology for call centers. Provide training (remote and in-person when needed) for users. Create repeatable training processes and documentation. Manage project deployments and ensure on-time and on-target delivery. Executive training Maintain an enthusiastic and collaborative approach to working with executives on their audio/video needs. Assist executive teams with system usage and support. Create user guides and how-to documentation for all levels of users. Conduct hands-on training, work with internal teams to design creative consumable “stories” on engagement. Initiative Continually engage internal teams/users to ensure system and technology adoption and high user acceptance. Identify and present options for system improvements. Problem Solving Actively listen to user issues, discuss and ensure they are engaged in the solution. Work internal tickets in support of system users including onboarding new users, maintaining internal support documentation, and ensuring the team is familiar with support solutions. Test issues, document, and work with vendors and internal teams to resolve. Research and recommend Review current technology, develop budgets for system replacements, identify future trends, and create technology adoption plans.
Requirements
- Must be familiar with interior building construction techniques and fully understand construction blueprints
- Operate hand and basic power tools
- Terminate cables including RJ45, BNC, and USB-A/C
- Experience with Powerpoint, Excel and Visio
- Lift 50lbs
- Climb ladders
Responsibilities
- Configure, maintain and troubleshoot audio and video equipment
- Install equipment as needed including video conferencing systems
- Support over 160 room video conferencing systems
- Support displays and display technology for call centers
- Provide training (remote and in-person when needed) for users
- Create repeatable training processes and documentation
- Manage project deployments and ensure on-time and on-target delivery
- Maintain an enthusiastic and collaborative approach to working with executives on their audio/video needs
- Assist executive teams with system usage and support
- Create user guides and how-to documentation for all levels of users
- Conduct hands-on training, work with internal teams to design creative consumable “stories” on engagement
- Continually engage internal teams/users to ensure system and technology adoption and high user acceptance
- Identify and present options for system improvements
- Actively listen to user issues, discuss and ensure they are engaged in the solution
- Work internal tickets in support of system users including onboarding new users, maintaining internal support documentation, and ensuring the team is familiar with support solutions
- Test issues, document, and work with vendors and internal teams to resolve
- Review current technology, develop budgets for system replacements, identify future trends, and create technology adoption plans
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
