Audio Visual Associate

RR Donnelley•Redwood City, CA

7d•$24•Onsite

About The Position

The Audio-Visual Associate is a member of the on-site Williams Lea team delivering exceptional customer service at our client locations. The rate of pay for this role at the noted RRD location is $24/ hour. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts. Shift: M-F, 8:00am to 5:00pm

Requirements

High school diploma or equivalent.
Minimum 2-3 years audio visual services experience preferably in a legal, banking or large corporate environment
Minimum 2-3 years of experience working with and troubleshooting audio and video equipment
Ability to work in a fast-paced team environment
Ability to prioritize work to balance multiple projects and deadlines
Excellent verbal and written communication skills. Must be able to communicate and interact effectively with multi-functional and diverse backgrounds
Exceptional customer service skills in order to create, maintain and enhance customer relationships
Basic computer skills required.
Ability to handle sensitive and/or confidential documents and information
Able to make independent decisions that conform to business needs and policy
Good problem solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
Excellent communication skills, both verbal and written
Must be able to lift up to 50 lbs. on a regular basis.

Responsibilities

Setting up and breaking down meeting conferencing equipment: laptops, projectors, telephones, star phones, plasma screens and other media equipment.
Immediately escalate operational problems or issues to Supervisor or Manager.
Handle client concerns and be able to problem-solve resolutions in accordance with policies and procedures.
Intake jobs by being able to interpret and understand all manners of client request, and coordinate workflow within the team, prioritizing jobs and delegating duties to associates.
Conduct and oversee quality assurance process to maintain efficient workflow and assure client satisfaction.
Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines.
Assess incoming requests selecting the best equipment and/or resources for successful completion
Maintain all logs and reporting documentation as required.
Additional duties may include client or manager requests, such as setting-up conference rooms with audio/visual equipment and/or furniture configuration, mail and messenger services, food and beverage services, assist with reception coverage, manage multiple phone lines and/or visitor check-in, support large or complex projects, immediate client requests, etc.
Utilize appropriate logs for all office services work.
Ensure that job tickets are properly filled out before beginning work.
Meet contracted deadlines for accepting, completing, and delivering all work.
Troubleshoot basic equipment problems.
Be able to lift up to 50 lbs. on a regular basis
Prioritize workflow.
Answer telephone, emails, and place service calls when needed.
Interact with clients in person, over the phone or electronically.
Adhere to Williams Lea policies in addition to client site policies.