Audio Visual Account Executive

Shepard Exposition Services•Las Vegas, NV

About The Position

The Audio Visual Account Executive will serve as the primary liaison among the seller, customer, operations staff, and internal divisions (ES/ESS) for all client and internal communication, deliverables, and the transition of assigned AV events. Key contributions include engaging in client discovery calls, developing solutions, and refining proposals with sellers to identify objectives and client solutions. The role involves managing client deliverables during project discovery and planning phases, orchestrating show planning to ensure all event details are communicated to operations before move-in, and coordinating pre-event meetings with operations, production, and the client. The Account Executive is responsible for providing timely and innovative AV solutions that align with client objectives and company capabilities, and for developing comprehensive event plans, technical drawings, and deliverables in collaboration with Project Managers and Production teams. They must ensure team deadlines are met, collaborate on CAD drawings, technical documentation, and facility access requirements, and maintain communication between Sales, Operations, Production, and facility partners. The position also requires ensuring structural projects and specialized elements are finalized through Shepard AV’s online portal (OLP), coordinating labor scheduling with Operations and the Labor Coordinator, and participating in equipment review calls with Production Management to confirm accurate equipment selection based on client objectives, sales intent, and budget. Timely communication and championing a sense of urgency with all stakeholders are essential. The job description notes that roles and responsibilities are not exhaustive and may change, with additional tasks assigned as needed.

Requirements

Proven experience as an Account Executive, Sales Representative, or similar role within the AV industry
Experience as a Skilled Lead or Project Manager in the AV industry
Strong written and verbal communication skills
Detail-oriented and with strong organizational skills
Excellent responsiveness and ability to balance multiple accounts
Ability to meet deadlines within a fast-paced environment
Proficient in Microsoft Office Suite
Bachelor’s Degree in a related field; equivalent experience may be exchanged for formal education

Responsibilities

Engage in client discovery calls, solution development, and proposal refinement with assigned sellers to identify objectives and client solutions
Manage client deliverables during project discovery and planning
Orchestrate show planning to ensure all details of the show are communicated with operations prior to the move-in of an event
Coordinate and conduct pre-event meetings and tie-down operations, production, and client
Provide timely and innovative AV solutions aligned with client objectives and company capabilities
Develop comprehensive event plans, technical drawings, and deliverables in collaboration with Project Managers and Production teams
Ensure team deadlines that are acceptable both to the customer and to Shepard AV via the Critical Path
Collaborate with the team to create CAD drawings, technical documentation, and facility access requirements
Communicate between Sales, Operations, Production, and facility partners
Ensure structural projects, stage sets, and other specialized project elements are conducted and finalized through Shepard AV’s online portal (OLP)
Coordinate labor scheduling with Operations and the Labor Coordinator to ensure timelines and staffing levels align with sales commitments and client expectations
Participate in equipment review calls alongside Production Management to confirm accurate equipment and accessory selection based on client objectives, sales intent, and budget parameters
Respond to all communications in a timely manner
Champion a sense of urgency with all internal and external stakeholders
Demonstrate Core Values of Caring, Commitment, Integrity, Spirit, Responsiveness, Inclusivity, and Teamwork
Perform as a responsible ESOP owner, by making daily decisions to benefit the client and the company
Treat all internal and external customers with courtesy and respect, as outlined in our Blue Diamond Customer Service Program