Audio Video Specialist

TriHealth • Norwood, OH

5d • Onsite

About The Position

At TriHealth, our corporate team thrives on a service-oriented mindset grounded in inclusivity, innovation, and collaboration. We cultivate a supportive culture where every team member is valued, empowered, and given a true sense of belonging. When you join us, you become part of a community that invests in your personal well-being and your professional future. You’ll experience meaningful growth and development opportunities, excellent benefits, and a workplace where people actively support one another and share best practices every day. Here, your contributions matter—and together, we make a lasting impact. Location: TriHealth Corporate Offices - Norwood Schedule: Full-time position: 80-hours bi-weekly Day shift No weekends, holidays, or on-call commitment Incentives & Benefits: We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement. https://careers.trihealth.com/what-we-offer/benefits Minimum Job Requirements: Bachelor's Degree Set up, connection, maintenance and operation of a wide variety of AV equipment Management of interactive patient TV systems and applications, video production, postproduction and virtual events (Webex, Zoom and Teams) 4-5 years’ experience Video Production Experience Job Overview: This position will assist physicians, administrators and hospital employees with various electronic media needs and presentations. Assignments will vary from equipment setup, management of various electronic equipment including digital displays and interactive patient TV (IATV)equipment to production of electronic media such as videos and other multimedia mediums. Will have an understanding of the digital equipment in conference rooms and how to troubleshoot and reboot systems if needed. Will create tickets to escalate issues in meeting spaces, providing Tier 1 Support on-site and over the phone. Must be able to work with all levels of employees with a focus on service to patients, and TriHealth employees. Must also be able to work with minimal supervision, be creative and have a take charge attitude with day-to-day tasks and various projects. When working with customers, must be able to obtain information, analyze the message and provide guidance, but at the same time keep the customer at ease while assisting them. It is essential that this person be a team player and able to work at any facility.

Requirements

• Bachelor's Degree
• Set up, connection, maintenance and operation of a wide variety of AV equipment
• Management of interactive patient TV systems and applications, video production, postproduction and virtual events (Webex, Zoom and Teams)
• 4-5 years’ experience
• Video Production Experience

Responsibilities

• Assist hospital personnel and others as indicated with set up and operation of AV equipment for meeting or presentation purposes, to include but not limited to conference room systems, microscoples and PACs Systems.
• Produce high quality electronic video programming for hospital personnel, record off-air news and video conferences, and duplicate video tapes, including editing various programs for medical, business, and educational meetings
• Drive effective management of utilization and replacement of AV and IATV equipment. Maintain inventory control and report as indicated.
• Provide timely customer support to end users of IATV and AV equipment experiencing system or equipment issues.
• Monitor IATV system performance and track, report and/or resolve issues. Perform system and application updates as requested.
• Maintain collaborative relationships with nursing and maintenance employees in the support of the IATV system and related organizational goals.

Benefits

• medical
• dental
• vision
• paid time off
• retirement savings plans
• tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees