Attorney Referral Specialist

AICA Orthopedics, P.C. • Marietta, GA

8d • $22 - $28 • Onsite

About The Position

Fast Help is hiring a Legal Intake Specialist for our Marietta, GA contact center. Fast Help is a legal referral service line operating under ProCo, LLC — a management services organization supporting integrated healthcare and legal services businesses across metro Atlanta. This is a full-time, inbound legal intake role focused on case qualification, patient education, and attorney placement.
When someone is injured in an accident and doesn't have an attorney, they call Fast Help. You answer. Your job is to qualify their case, educate them on their legal options, and connect them with the right attorney partner — quickly, accurately, and with care. This is not a law firm role. You are working on behalf of the patient, not screening cases for an attorney.
Base pay: $22.00 - $28.00/hr. Top performers earn $65,000 - $70,000 annually through our performance bonus structure.

Requirements

• 3+ years in legal intake, insurance intake, patient advocacy, referral coordination, or a related high-volume, outcome-driven role
• Demonstrated track record of meeting or exceeding conversion or placement targets
• Proficient in CRM and case management systems; experience with Excel and Google Workspace required
• Able to handle emotionally sensitive conversations involving injury and legal matters with composure and professionalism

Nice To Haves

• Background in personal injury, medical intake, legal services, or insurance
• Familiarity with attorney referral processes, medical liens, or PI case dynamics
• Bilingual Spanish/English — a significant advantage given our patient population

Responsibilities

• Handle inbound calls from injured patients — calls arrive directly from branded Fast Help channels or as warm transfers from our contact center
• Qualify each case — evaluating liability, injury severity, coverage gaps, and other relevant factors — and match the patient to the right attorney partner
• Educate patients on the motor vehicle accident process, insurance timelines, coverage limitations, and claim procedures — giving them the context they need to make confident decisions
• Educate patients on how attorney selection affects their case outcome and benefit protection, converting informed patients into confirmed placements
• Meet or exceed daily placement and conversion targets in a metrics-driven environment with clear performance expectations
• Own the attorney partner relationship on an ongoing basis — tracking firm quotas, managing placement thresholds, and ensuring contracts are current
• Represent Fast Help in quarterly attorney reviews and periodic firm meetings as the operational point of contact for our attorney partner network
• Manage 20+ daily interactions across phone, text, and email with patients, clinic staff, paralegals, and law firms
• Maintain complete, audit-ready records across CRM, case management, and medical record platforms

Benefits

• medical
• dental
• vision
• 401(k)
• PTO
• Clear growth path into attorney relations, referral development, or business development management
• Direct visibility to senior leadership in a sales-driven, metrics-transparent culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees