Attendant

Lacey's Place • Decatur, IL

3d

About The Position

Under the Supervision of the District Manager hired in specific location. Primary responsibilities are to provide exemplary customer service to patrons of parlors. Duties and accountability include but are not limited to gaming tracking and payouts, register accountability, general cleaning, and upkeep of gaming equipment. The Attendant must have good attendance habits.

Requirements

• Age Requirement – 21 years of age
• Must be able to lift, carry, push, pull, and/ or move objects of 20 lbs.
• Must be able to read, write, and speak English.
• Bilingual welcome, primary proficient language is English.

Responsibilities

• Adhere to dress code.
• Contact Lucky Lincoln when gaming equipment breakdown arises while on duty.
• Report all Parlor issues of concern directly to the Lead Attendant or District Manager timely.
• Count drawer and verify funds before starting and ending the shift.
• Verify and sign shift checklist on daily assigned shifts with dates and times.
• Place voucher numbers on tracking log.
• Read and adhere to all policies and procedures.
• Carry out accurate redemptions.
• Ring all transactions through POS system.
• Discounts for alcohol must be in keeping with proper days of discount.
• Following company attendance policy
• Following company policy for absences
• Check and follow your assigned schedule.
• Be able to cover shifts when short-staffed or unscheduled call-offs.
• Be flexible with time as assigned.
• Understanding that you must wait for the next shift person to relieve you (Parlor cannot be left unattended)
• Attending to customers' needs for snacks and drinks.
• Making sure that customers know how to play the games.
• Making sure that customers know about the loyalty program.
• Informing customers of the specials
• Answering Parlor phones
• Contacting the terminal operators as needed
• Check all customers' entering parlors' state identification of 21 years of age.
• Cleaning of floors, bathrooms, gaming machines & chairs
• Cleaning of waiting area
• Vacuuming & dusting
• Windows
• Emptying trash
• Keeping the outside area of the building free of trash
• Checking expiration dates on products available to customers
• Rotation of stock to ensure that products are used prior to expiration dates.
• Put away stock as it is delivered.
• Restocking inventory at the Attendant Desk for customer use
• Obtain Food Handler and Bassett Certification – 30 Days from hire date
• Customer Service – As required.
• Other Duties as Assigned

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed