Attendant - Spa
About The Position
Overview The Spa Attendant is responsible for supporting the guest experience from check in to departure by greeting the guest and guiding them through the facility explaining spa facilities and offerings. They are responsible for keeping the lounge areas neat, locker areas and restrooms clean and stocked with all amenities. Benefits Include: Medical, Dental, Vision Prescription, Life, Accident, Pet Legal 401K with match Paid Time Off Holiday Pay Free Meals, Free Uniforms, Free Parking Discounts at Hard Rock properties around the globe All team members are eligible to participate in the discretionary annual bonus program Training and Leadership development programs Wellness programs including onsite information and fitness seminars Team Member Resource Groups Recognition programs Pay Rate $16.00 an hour
Requirements
- High School diploma and minimum 6 months guest service experience required.
- Must have computer experience and understanding of basic office equipment
- Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
Nice To Haves
- Spa/Salon experience a plus
Responsibilities
- Be on time for your shift.
- Ensure spa lockers, robes and slippers are stocked for guests
- Maintain a safe, clean and well-organized spa environment through consistent monitoring of the locker/facility area.
- Stock locker room supplies and amenities and maintain accurate supply lists and inventory sheets.
- Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
- Maintain eye contact when addressing external and internal guests.
- Handle guests’ questions and concerns professionally and courteously.
- Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
- Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
- Maintain a positive attitude and contribute toward a quality work environment.
- Regularly attend, participate in and support training and staff meetings.
- Assist in all areas of spa operation as requested by management.
- Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
- Ability to be efficient and productive in a fast-paced environment.
- Must have enthusiasm and possess excellent customer service skills.
- Enjoy working with people and possess a friendly and outgoing personality.
- Excellent communication and listening skills.
- Must be a team player.
Benefits
- Medical
- Dental
- Vision Prescription
- Life
- Accident
- Pet Legal
- 401K with match
- Paid Time Off
- Holiday Pay
- Free Meals
- Free Uniforms
- Free Parking
- Discounts at Hard Rock properties around the globe
- All team members are eligible to participate in the discretionary annual bonus program
- Training and Leadership development programs
- Wellness programs including onsite information and fitness seminars
- Team Member Resource Groups
- Recognition programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
