Attendant - General Service
About The Position
This role represents Mayo Clinic as one of the first contact points a patient or visitor will encounter upon arriving to campus, and serves as a critical team member in facilitating patient visits. The General Services Attendant demonstrates professionalism, effective communication and listening skills, empathy and ability to effectively interact with patients, visitors, family members and others who may present to Mayo Clinic. The General Services Attendant will establish and maintains a courteous, respectful, and helpful demeanor while assisting and engaging with patients, visitors, and other Mayo Clinic personnel. In addition to providing overall presence, the General Services Attendant will verify patient appointments, communicate with colleagues within the practice to gather appointment details, understand and enforce the institutional visitor policy, following designated screening script and process flows, enforce entrance utilization and related policies (ex: masking, badging), greet patients and visitors, and assist in navigation. The General Services Attendant primarily works at patient designated buildings to ensure policy enforcement and to monitor patient and visitor flow within the building. Job responsibilities also include remaining calm and composed during stressful situations and effectively de-escalating conflict. This role may have view only access to the electronic health record to support verifying information. Incumbents will assist with wheelchair and stretcher transportation, providing directions, delivering specimens, and making special pick-ups and deliveries for internal departments and off-site facilities. Incumbents may drive Mayo Clinic vehicles to make courier runs to the Hospital, off-site Regional Practices, and Records warehouse and provide shuttle transportation for Mayo employees between the Hospital, Clinic, and Regional Practices. This position will be required to work varied hours, which may include days, evenings, days/evenings, holidays and weekend with rotating days off.
Responsibilities
- Verify patient appointments
- Communicate with colleagues within the practice to gather appointment details
- Understand and enforce the institutional visitor policy, following designated screening script and process flows
- Enforce entrance utilization and related policies (ex: masking, badging)
- Greet patients and visitors
- Assist in navigation
- Remain calm and composed during stressful situations and effectively de-escalating conflict
- Assist with wheelchair and stretcher transportation
- Provide directions
- Deliver specimens
- Make special pick-ups and deliveries for internal departments and off-site facilities
- Drive Mayo Clinic vehicles to make courier runs to the Hospital, off-site Regional Practices, and Records warehouse and provide shuttle transportation for Mayo employees between the Hospital, Clinic, and Regional Practices
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
