Atomic Solutions Field Application Engineer

Agilent Technologies

1d • Remote

About The Position

To support our customers’ success with Agilent ICP-OES and ICP-MS hardware and software we are looking for an enthusiastic person to join our Professional Services consulting team. You will join a professional team of Field Application Engineers who support customers in the United States and Canada. You will be responsible for educating customers on the entire Agilent portfolio of ICP-OES and ICP-MS hardware and software and help them develop solutions to their specific application and analytical needs. Your Role: Your role is to provide our customers post sales technical and application support on Agilent's ICP-OES and ICP-MS atomic spectroscopy software and hardware products. Delivery of customized consulting and application support both remotely and at customer sites. Overnight travel is required 75% time. Interfacing with customers to answer questions and provide training using Agilent atomic spectroscopy products. Contributing to the effective and expedient resolution of customer problems Providing information to our Customer Service Organization that facilitates the transfer of knowledge and broadens organizational insight and awareness. Leads the design/ delivery of integrated multiple technologies solutions; is the key contributor of technical expertise and business/ industry knowledge Mentoring peers, colleagues and partners to drive workflow and application expertise. Understanding the needs of customers working in regulated environments Solves complex, high impact system/application engineering services problems Geographic Location This role is open to candidates anywhere in the US who live with one hour drive of a major metropolitan airport. Must be willing to overnight travel by plane to anywhere in the US and Canada (minimum 75% of the time).

Requirements

• Master's or PhD in Chemistry/Biochemistry or another life-science discipline
• At least 4 years of work experience with Agilent’s ICP-OES and ICP-MS solutions with a deep understanding of workflow and applications
• Expertise in atomic spectroscopy techniques, workflows and solutions required
• Requires in-depth knowledge and experience in application implementation and troubleshooting and ability to work independently
• Excellent verbal, written, and presentation communications skills
• Drive, energy, and self-motivation
• Confidence to work independently and as part of a team
• Ability to learn new technologies on your own
• Proficiency in the use of Microsoft Office Suite
• Available for flexible work schedule and business (minimum) 75% business travel and located within one hour of a major metropolitan airport

Responsibilities

• provide our customers post sales technical and application support on Agilent's ICP-OES and ICP-MS atomic spectroscopy software and hardware products
• Delivery of customized consulting and application support both remotely and at customer sites
• Interfacing with customers to answer questions and provide training using Agilent atomic spectroscopy products
• Contributing to the effective and expedient resolution of customer problems
• Providing information to our Customer Service Organization that facilitates the transfer of knowledge and broadens organizational insight and awareness
• Leads the design/ delivery of integrated multiple technologies solutions; is the key contributor of technical expertise and business/ industry knowledge
• Mentoring peers, colleagues and partners to drive workflow and application expertise
• Understanding the needs of customers working in regulated environments
• Solves complex, high impact system/application engineering services problems

Benefits

• eligibility for bonus
• stock
• benefits
• reimbursement for personal vehicle usage

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level