ATM Systems Specialist

Hancock Whitney•Gulfport, MS

About The Position

Monitors the Automated Teller Machine (ATMs) network to insure we meet our 98% Service Level Agreement (SLA). Monitors and dispatches, creates work orders to the proper parties to ensure that the ATM's are responded to quickly and trains all new specialist on the following duties.

Requirements

High school diploma or general education degree (GED); one year related experience and/or training; or equivalent combination of education and experience
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of organization
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to apply concepts of basic algebra and geometry
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Ability to learn or knowledge of Microsoft Office products including Microsoft Word, Excel, Access, PowerPoint, and Outlook email program
No specific certifications, licenses, or registrations are needed to satisfactorily perform this job
Ability to work under stress and meet deadlines
Ability to operate related equipment to perform the essential job functions
Ability to read and interpret a document if required to perform the essential job functions
Ability to travel if required to perform the essential job functions
Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions

Responsibilities

Monitors ATM/Base 24 system.
Provides reports to supervisor on request.
Monitors Gasper with any issues received from the ATM's and keep the software up to date.
Trains and works with third party vendor technicians.
Maintains databases with all technical information needed to work within the ATM system.
Maintains and keeps current all information to included, but not limited to, ATM IP addresses, site numbers, mas lock serial numbers and all circuit information.
Works with branches and vendors to keep the ATM system up and working.
Notifies the Network Operations Center (NOC) if any branches are having communication issues or ATM's are having communication issues.
Provides training documentation for branches to allow the Gasper system to notify the branch of ATM outages.
Provides support for all new ATM installations and de-installations.
Provides support to technicians in the field having issues bringing an ATM back to a live state.
Attends meeting with vendors to ensure that all contractual duties are being followed.
Ensures that Bank is being billed correctly for ATM Service Issues.
Uses good customer service skills in both defusing issues and escalating issues with vendors and Bank employees.
Delegate duties to vendors who support the ATM/Checkcard system.
Performs other duties as assigned.