ATM/Cards CSR

City National Bank & Trust • Lawton, OK

9d

About The Position

ATM/Cards Department CSR assists both internal and external customers with ATM/Debit Card maintenance and questions.

Requirements

• Proficiency in Microsoft programs such as Excel and Word.
• Ability to learn and adapt to new electronic software and applications.
• Customer service skills.
• Effective communication skills.
• Self-motivated, ability to work independently and with a team.
• Ability to abide by necessary state and federal regulations.

Nice To Haves

• Experience in Jack Henry, Fiserv, and Finser software/programs a plus.
• Previous banking and or Debit Card/ATM experience a plus.

Responsibilities

• Update, modify, open/close, and conduct other forms of maintenance for debit cards.
• Assist the call center and branches with any card or ATM related questions and requests.
• Assist call center, branches, and customers with identifying fraudulent transactions on a card.
• Audit and balance branch debit cards.
• Order and log check orders.
• Review, monitor, and work various card and ATM related reports.
• Assist branches with basic ATM maintenance and input service tickets for ATM repair.
• Monitor, balance, and create tickets for various ATM and debit card fee accounts.
• Assist with projects and implementation process.
• Perform routine daily tasks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees