Atlassian Administrator

Fresh Consulting•Atlanta, GA

7h•Onsite

About The Position

The client is seeking an energetic, innovative, and creative Atlassian Cloud Administrator with a passion for software and technology to join our team. The ideal candidate has a willingness to learn, a troubleshooting mindset to resolve issues, and communication skills to build relationships with a high focus on customer satisfaction. We are seeking an Atlassian Cloud Administrator to join our Enterprise Solutions team to provide administrative support for the Atlassian suite (Jira Software, Jira Service Management, Confluence, Rovo and numerous addons for these systems).

Requirements

Bachelor’s Degree, plus 5+ years of experience (or Advanced degree, plus 3+ year or equivalent work experience).
The ability to prioritize and reprioritize work, as per the needs and priorities of the teams.
Experience working with Agile methodologies, both scrum and kanban.
Experience working with both Jira and Confluence system and project administration within Atlassian’s Cloud environment.
Experience administering Scriptrunner in all aspects.

Responsibilities

Completes assignments specific to the maintenance and support of our Atlassian enterprise applications.
Monitor the clients internal ticketing system for incoming change requests to configuration elements within our Atlassian suite and complete tickets within specified SLAs.
Create and update projects, workflows, custom fields, spaces, user permissions, and other configuration elements based on the needs of the teams.
Create and maintain external users from our partner financial institutions.
Troubleshoot and resolve problems teams may experience within our Atlassian suite.
Configure and maintain various addons for Jira and Confluence, including implementation, deployment and secure integrations.
Maintain the clients internal Atlassian documentation as the Atlassian suite changes.
Monitor the clients Microsoft Teams channels to assist Atlassian users with questions they have.
Works on problems and projects of low to medium scope.